Streamline Calls With TeleDirect's Call Center Solutions
At TeleDirect, we provide big call center solutions for small businesses across America.
Services Provided
Small Business Feeling Too Small?
Enter the major leagues with our fully tailored call center solutions. Our services are available 24/7, so your team can enjoy streamlined operations, increased productivity, more satisfied customers and increased chances for bigger business.
Inbound Call Center Solutions
When business calls, we’re here to answer — regardless of business size, industry, time of year or even location. Our inbound call center solutions are fully scalable to match your needs at any time.
Outbound Call Center Solutions
Outreach is a crucial factor in business growth—and we’re happy to take that job off your hands. Our outbound agents use customized scripts with your branding, so everything flows as you need.
Intelligent Routing
Long holds and automated responses are so last decade. Modern companies use intelligent routing that places every call with the exact agent they need — and with our services, you can too.
TeleDirect Call Center Solutions: OurStats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Key client average speed to answer (ASA)
Dedicated client call quality assurance score
Monthly calls monitored and scored
TeleDirect Call Center Solutions: FAQs
Does TeleDirect only handle phone calls?
No way! TeleDirect provides multi-channel integration, so your brand has further reach. Whether your customers prefer email, chatbots, DMs or a classic phone call, our services make it easy to keep in touch.
How do I know TeleDirect is right for my brand?
Do your research. It’s wise to look into a company before outsourcing their services. It’s what we would do, too. That’s why we provide real-life case studies and testimonials from our own clients. It allows you too see real examples of the transformative power our call center solutions provide!
Can small businesses afford TeleDirect?
Definitely. In fact, by consolidating and streamlining your call center services, you can actually save money down the line! We also offer flexible, scalable pricing plans in order to serve more small businesses. Contact our team for a custom quote that meets your needs.
Our business volume fluctuates. Is that OK?
It is with us. We understand the peaks and valleys of business — and we never want our clients to waste their budget. That’s why we offer fully scalable services. When business is booming, we’ll provide additional support to make sure that customer experience never slips. During lower-volume periods, we’ll pull back, so you’re only paying for the services you need. How can I get started?
How can I get started?
Get in touch! Contact our team to schedule a demo, ask specific questions about your business needs and begin the onboarding process. We can’t wait to hear from you and help your business grow.
Our Small Business Clients Are Saying
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.