Inbound Call Center Metrics You Should Track (and Why They Matter) Introduction Running an inbound call center without performance tracking is like flying blind. Whether you’re handling customer service, technical support, or lead intake, tracking…
HIPAA Compliant Data Security | Patient-Friendly Communication Platforms | Appointment Setting | Patient Surveys | And Much More Does your healthcare group require a rapid, reliable platform to handle patient calls? Or maybe you already…
Why Your Healthcare Organization Should Use Call Centers | Patient-First Customer Service | Compliant, Secure Data | Discover TeleDirect’s Business Process Outsourcing Solutions Today Why do companies use call centers? And more specifically, who do…
Develop & Maintain Effective Communication with Patients | Improve Inbound & Outbound Services | Discover Healthcare Call Center Best Practices with TeleDirect Customer service starts with effective communication. It’s true for any call centers, and…
How is Contact Tracing Done? | How Does Contact Tracing Work? | How Do Call Centers Help with Healthcare-Related Communication? | Get Answers with TeleDirect! Since the onset of COVID-19 back in early 2020, public…
What are your expectations with your own call center? Probably higher than you’d think. Your customer contact center requires next-gen technology, reliable infrastructure, professionally trained agents, and the flexibility to adapt with – and stay…
Personalized Attention to Detail | Call Center Agent Deployment | How to Grow Your Business Tips from TeleDirect Is your business or non-profit missing something in your customer service metrics? Are your customers going elsewhere…
Telehealth Call Center Platform | Telehealth Business Process Outsourcing | Compete Telehealth Call Center Services & More The current fad in healthcare isn’t such a fad anymore. Telehealth services have become mainstream, thanks to tightened…
Telehealth is clearly here to stay. A number of factors ensures the general growth of telehealth technology in healthcare for years to come. Just some of these reasons include: Cost-savings benefits Comprehensive convenience Safety –…
Benefits of Telehealth | Pros & Cons | Client & Provider Perspectives | How TeleDirect Can Help Improve Your Telehealth Platform If the COVID-19 pandemic taught us anything – besides the importance of personal…
