HIPAA Compliant Data Security | Patient-Friendly Communication Platforms | Appointment Setting | Patient Surveys | And Much More
Does your healthcare group require a rapid, reliable platform to handle patient calls? Or maybe you already have medical call center services in place, but they’re not up to speed in terms of performance and patient satisfaction.
If you’re looking for the benefits of a healthcare call center without all the administrative time and money that goes into an in-house contact center, TeleDirect is here to assist. Our healthcare call center allows your team to focus on patient care and other critical tasks, while we handle your patient communication protocols, outreach, appointments, and much more.
Our healthcare call center solutions take many of the customer-friendly aspects of our call center platform and apply the requisite data security protocols, patient-first attention to detail, and round-the-clock service that defines the 21st century healthcare services landscape.
Best of all, our call center is customized to fit any healthcare group requirement. Need targeted patient outreach and retention? We have you covered. Need the all-encompassing benefits of a healthcare call center, across your entire communication continuum. No worries. Our healthcare call center experts will work with you to find exactly what you need, when you need it, and at the right price!
What are the Benefits of a Healthcare Call Center?
If you think the benefits of a healthcare call center stop at appointment setting, think again! TeleDirect leads the way with a full suite of comprehensive call center services to deliver exceptional quality – we’re known to provide value & results for companies across the full business and healthcare spectrum.
Here are just some benefits of a healthcare call center from TeleDirect:
- No HIPAA concerns. Data security is paramount for any call center. And doubly so for healthcare call centers. Thanks to our robust security protocols, TeleDirect ensures the confidentiality of all your patient data, whether you’re handling calls, conducting outreach initiatives and everything in between. We stay on top of HIPAA compliance, even as regulations change.
- World class patient communication. From our effective patient retention tools to our professional, friendly agents to handle heavy call volumes, TeleDirect always delivers exceptional patient communication, from both inbound & outbound perspectives. But don’t take our word for it – see how we boosted patient confidence and improved service for a West Coast healthcare group. They enjoy the benefits of a healthcare call center – and you can, too!
- Healthcare-focused scripting tools & more. Our healthcare call center includes advanced scripting tools and other medical-oriented resources to keep your contact initiatives on track. This helps provide rapid, accurate response to pressing patient questions, even if your key personnel aren’t readily available.
Complete Medical Call Center Services: Connect with TeleDirect Today!
From our reliable, robust infrastructure to rock-solid data security protocols and more, TeleDirect offers healthcare call center solutions for everyone from large, nationwide networks to the smallest doctor’s office.
Don’t delay any longer with your healthcare call center upgrade. Fill out our customer contact form today, or call us now at (800) 776-1081 and discover the benefits of a healthcare call center that works for you and your patients, anytime and all the time!
From live agents to tech-savvy backend architecture, no other healthcare call center solution matches TeleDirect. Thanks for considering us for your healthcare call center!
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.