Call center reps are the heart of every well-run contact center. With so much discussion about technology and how it has transformed how call centers operate, the most valuable resource is still – and always…
What Makes a Great Call Center Rep
Inbound vs Outbound Call Centers: Which is Right for Your Business?
Whether you run a small non-profit that needs help with handling calls or part of a large multi-national corporation looking to enhance overall customer communication, the end goal is similar: finding a solution that meets…
Patient Follow-Up Visits: Why Call Centers Make Sense
Healthcare, at the very core, is a continuing relationship between patient and care provider. A key aspect of this relationship – and hence overall wellbeing – involves patient follow up communication. While doctors, nurses, healthcare…
Why Accountable Care Organizations need Call Centers
Accountable care organizations (ACOs) are the critical link between Medicare patients, providers, and payers. What is ACO in healthcare, and how can these enterprises improve their performance with call center services? Given the tremendous amount…
Should I Get a Call Center for My Business?
Business is booming. Orders never stop. It seems like your business never slows down. Those are great “problems” to have, right? Explosive growth, while exciting, also presents unique challenges for business, particularly smaller enterprises. With…
The Two (or Four) Main Types of Call Centers
So which type of call center do you currently have? Or, which kind of call center are you looking to implement in order to improve customer service? TeleDirect, a recognized leader and innovator in the…
How to Improve Your Customers’ Experience
Improving the customer experience – it’s something most companies want, and probably every enterprise needs. Keep your customers happy with an enhanced user experience, and chances are those clients are with you for the long…
Back to the Office – Configuring Your Workspace the Right Way
It’s been so long since things have been “normal.” If 2020 taught us anything, it’s that nothing is permanent, and everything can change in an instant. Take the office workspace, for example. Remember “water cooler…
The 5 Types of Customers You Need to Know About
Know your customers, and there’s a good chance you’ll deliver the products and services they’re looking for…and retain those clients for a long time! Have you heard about the 5 different types of customers, and…
Why Customer Feedback is Important
Customer Feedback: Why You Need it and Why it Matters for Your Call Center Does your call center need to be responsive & customer friendly? Are there certain areas where it could improve? The answer…
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