Personalized Attention to Detail | Call Center Agent Deployment | How to Grow Your Business Tips from TeleDirect
Is your business or non-profit missing something in your customer service metrics? Are your customers going elsewhere for similar products and services?
It might be time to improve your call center agent performance.
TeleDirect is the leader in call center agent expertise. Our agents span the entire business continuum, regardless of industry, to provide a personalized, custom experience for your clients – or patients, in the case of healthcare-related call centers.
Here’s something we’ve learned in providing world-class contact center solutions for a variety of clients across the globe: if you’re not sure how to grow your business, start with improving your call center agent performance. Start with business growth from a customer service perspective, and you’ll be amazed at how much your enterprise will take off!
How to Grow Your Business Tips – Proven Methods, Measurable Results
Check out this stat that tells you everything you need to know about how to grow your business…and the importance of creating a pleasant client experience…companies that lead their field in customer service KPI’s typically outperform the competition by 80% in sales & revenue.
Clearly, call center agents are a critical element of a top-performing customer service platform. Here are 3 proven ways to immediately improve call center agent performance – which directly feeds into the ultimate “how to grow your business” model:
- Hire the best – and retain the rest! Sure, best practices in hiring are important in building a top-notch call center agent pool. But so is retaining the best agents. TeleDirect has plenty of experience in this area, as we help companies everywhere retain their best clients. It’s the same story with your call center agents!
- Don’t forget about outbound services. When thinking about tips to grow your business, it’s not all about inbound capability. Outbound services – scheduled callbacks, telesales, lead generation and the like – provide a visible, high-profile platform for your call center agents to excel.
- Utilize your call center agents in parallel with a well-run contact center. Personalized service is paramount. When combined with a smooth-running call center, complete with superior backend technology, it’s an unbeatable duo. Improve your contact center’s automated tasks while simultaneously focusing on improving call center agent performance, and watch your client log grow!
Contact TeleDirect Today – We’ll Show You How to Grow Your Business
Ready to reach new heights with your customer service capability? TeleDirect is here to help with the best call center agents in the industry – for any industry!
Simply complete TeleDirect’s customer contact form today, or contact us at (800) 776-1081. Professional call center agents are only a quick call away! See how the leader in business process outsourcing can grow your business today!
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.