How is Contact Tracing Done? | How Does Contact Tracing Work? | How Do Call Centers Help with Healthcare-Related Communication? | Get Answers with TeleDirect!
Since the onset of COVID-19 back in early 2020, public health authorities have made efforts to detect, monitor and slow the spread of the disease.
A key part of this process is contact tracing. According to the U.S. Centers for Disease Control & Prevention (CDC), contact tracing has helped slow the spread of the virus.
What is contact tracing, and how is contact tracing done? Most people are vaguely aware of contact tracing, and TeleDirect’s call center professionals, which help spearhead one of the premier healthcare call center platforms available anywhere, put together this quick reference to answer any questions you have.
What is Contact Tracing?
How does contact tracing work? Simply put, contact tracing is the process of analyzing, identifying and tracking any people who have come in contact with an infected person.
This process involves both inbound & outbound communication, with collaboration between health authorities and the general public. As you might expect, medical establishments with fully capable, reliable contact centers have been able to conduct contact tracing activities much more efficiently than those without one.
TeleDirect’s hotline call center is also a useful tool to handle critical, time-sensitive communication between patients and healthcare providers.
How Is Contact Tracing Done?
How does contact tracing actually work? Here’s a general overview of the procedure:
- The index case of COVID-19 is identified when the patient notifies health authorities.
- This person is asked questions about their recent whereabouts, recent contacts, etc.
- People who have come into contact with the index case are contacted and asked further questions.
- The index case and any close contacts are given counsel, treatment advice, screening, etc.
- If required, the index case and any close associates are advised to quarantine or limit their public appearances.
- All data is logged in public health databases for a comprehensive picture of the disease’s spread (cities, towns, townships, states, etc.)
Tools like surveys’ & feedback are critical in piecing together the overall health puzzle associated with any outbreak.
Need Help With Contact Tracing Tasks? Contact TeleDirect!
A contact center is helpful in identifying everyone associated with contact tracing. Now that you know what contact tracing is, you can see how a call center can assist with this complex process. TeleDirect’s medical call centers protect sensitive patient data and are compliant with all HIPAA regulations and guidelines.
To get started with our call center platform for your healthcare organization, give us a call at (800) 776-1081, or fill out our customer contact form. Thanks for visiting TeleDirect!
Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.