Benefits of Telehealth | Pros & Cons | Client & Provider Perspectives | How TeleDirect Can Help Improve Your Telehealth Platform
If the COVID-19 pandemic taught us anything – besides the importance of personal health – it’s that face-to-face communication has been redefined…forever.
Long before the COVID global health crisis, everything from work meetings to family get-togethers was trending remote, thanks to technology like FaceTime, teleconferences, and other telecommunication platforms.
And your doctor’s office isn’t – well, immune – from these trends. Telehealth services are bigger than ever. And the telehealth vs in person debate isn’t going away anytime soon.
What are the benefits of telehealth? What are the basics on how to use telehealth services? And given the challenges and benefits of telehealth platforms, how can you ensure optimal communication between healthcare provider and patient, no matter where you’re at on the healthcare continuum?
All great questions – and TeleDirect has the answers! TeleDirect offers complete business process outsourcing (BPO) plans for healthcare organizations across the globe, including an ever-increasing share of the worldwide telehealth marketplace. Our versatile, ready-to-deploy  call center platform, along with other communication resources, provides a comprehensive support system for any telehealth service.
Whether you’re a patient or provider, keep reading to learn more on how to use telehealth, telehealth benefits and challenges and more!
The Basics: Telehealth Meaning, Benefits of Telehealth & More
The simplest definition of telehealth is essentially the presentation and distribution of medical information from anywhere in the world. Medical checkups, prescriptions, review of personal patient info like x-rays, general healthcare updates related to patient care…you get the idea.
What do patients need to know about how to use telehealth? The tools are simple – a secure internet connection and working webcam at the bare minimum. Some healthcare organizations will use popular videoconferencing apps like Zoom, or proprietary applications to further enhance protections and data security to meet HIPAA requirements.
Since the technology is new, there are plenty of telehealth benefits and challenges to consider. On the positive side, the pure convenience of telehealth is hard to beat. Plus, telehealth helps limit the costs associated with in person visits. One of the obvious benefits of telehealth is the remote configuration, which helps keep vulnerable patients protected from infectious diseases away from home.
However, there are a few hurdles the healthcare community is still working through with telehealth. For one, how do telehealth services align with traditional reservations? Given staffing shortages, outbound communication is more important than ever to keep patients engaged and properly informed. And since many patients prefer in person visits, how does telehealth impact patient retention for healthcare enterprises? These considerable problems are easier with a world-class business process outsourcing (BPO) expert like TeleDirect!
Contact TeleDirect Now and Optimize the Benefits of Telehealth!
TeleDirect’s core technology, expertise in multi-tier communication, and sound outreach strategies are just what your emerging telehealth platform need to deliver exceptional healthcare to your patients. Interested in learning more, or unsure about how to gauge telehealth vs in person healthcare? Fill out our customer contact form, or call us directly at (800) 776-1081. We’ll help you navigate telehealth benefits and challenges to ensure this fast-growing technology doesn’t pass you by!
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.
