Develop & Maintain Effective Communication with Patients | Improve Inbound & Outbound Services | Discover Healthcare Call Center Best Practices with TeleDirect
Customer service starts with effective communication. It’s true for any call centers, and especially so for medical call centers.
Swap out “customer” for “patient” in customer service KPIs and other important metrics, and it’s easy to see why.
Do you need to improve your healthcare call center best practices? TeleDirect offers a comprehensive, proven platform to:
- Create effective communication with patients
- Schedule and follow up with appointments
- Secure & protect sensitive patient data to meet HIPAA regulations
- And much more
Our call center platform gives you everything required to promote and foster a dynamic relationship between your call centers and patients.
Call Centers and Patients: The Relationship Between Care & Patient Communication
Boil down the healthcare provider – patient relationship to the basics, and it’s impossible to overlook the importance of effective communication with patients.
From initial diagnosis to ongoing treatment, doctors and patients require open, honest communication on both sides. And the same holds true for call centers and patients.
Looking to improve your healthcare call center best practices? Get your call center up to speed with the following factors, and effective communication with patients will soon follow:
- Focus on healthcare related services. Often times, medical establishments try to pigeon-hole non-healthcare call center tasks for their own needs. TeleDirect offers services based on specific healthcare requirements, including patient surveys, Medicare C&D, benefit inquiries and more to optimize your patient communication platform.
- Inspect your inbound performance. The heart of any call center includes a capable inbound platform, and patient communication is paramount here. Thanks to our high-performance inbound services, effective communication with patients is achieved with everything from Tier I Tech support to extra support with highly trained agents and much more!
- Patient communication with extra care. Are your patients satisfied? Patient communication is the foundation for patient retention, and TeleDirect delivers with scheduled callbacks, questionnaires and other tools to keep your patients in the fold.
Effective Communication with Patients Starts with TeleDirect
Improve your patient communication protocols today with TeleDirect. Call our call center and patient relationship experts at (800) 776-1081, or fill out our customer contact form and we’ll map out a sustainable, streamlined strategy for your healthcare call center.
Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.