Why Your Healthcare Organization Should Use Call Centers | Patient-First Customer Service | Compliant, Secure Data | Discover TeleDirect’s Business Process Outsourcing Solutions Today
Why do companies use call centers? And more specifically, who do companies use outsourced call centers?
For the most part, it’s one less thing for an organization to worry about – get your call center services on track, and everything else falls into place.
Healthcare leaders are realizing what other business associates have known for years: it’s beneficial to use call centers, particularly as patient information requirements are a round-the-clock proposition.
TeleDirect’s robust call center platform has long been a go-to contact center for private firms across a variety of industries. Now, thanks to our versatile applications in the call center / client communication space, we’re also a leading advocate and provider of call center services for healthcare leaders!
Why You Should Use Call Center Services
As call centers services like TeleDirect enabled companies to effectively outsource their client communication protocols, many hospitals, small healthcare practices, EMT companies and more wondered is using call centers could work for their specialized services.
Today, healthcare leaders everywhere use call centers for everything from setting appointments to patient outreach and much more.
Here are a few reasons why your healthcare group should utilize call centers:
- Solid, HIPAA-compliant security. Patient confidentiality is everything. Thanks to industry-leading security and redundancy, TeleDirect’s call center meets and exceeds ever-tightening HIPAA compliance laws and regulations.
- Patient retention. Gaining new patients is important for healthcare leaders. So is keeping existing ones. TeleDirect’s streamlined call center services include cutting-edge patient retention tools to ensure your patients receive the care they deserve, with no gaps in care! Check out a recent case study where we helped a California healthcare network effectively use questionnaires and other collateral to maintain patient satisfaction.
- Medicare & Medicaid compliance. We’ll work with your company to ensure compliance for Medicaid and Medicare plans, along with health, dental and vision packages to streamline your service delivery. Plus, we’ll assist with payment processing, surveys, patient enrollment & more! When you use our call centers, you get much more than a simple answering service!
See Why More Healthcare Companies Are Using Call Centers – Sign Up Today!
Is your patient communication portal on life support? Give TeleDirect’s healthcare call center consultants a call today at (800) 776-1081. You can also fill out our customer contact form and discover why healthcare leaders rely on us for their complete patient outreach and more. We look forward to hearing from you soon!
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.