Business Answering Services
Capture leads, assist customers with live support, and stay responsive around the clock with our professional business answering services.
What Are Business Answering Services?
67% of customers hang up the phone if they can’t speak to a real person. Are you available when your customers need you most? Business phone answering services from TeleDirect provide live, 24/7 support for every level of customer service, answering a minimum of 80% of calls within 20 seconds or less.
Never Miss a Customer Call Again
Missed calls or slow replies can cost you business. With live agents available 24/7/365, TeleDirect’s business answering services handle incoming calls and lead capture for you, even after hours or during peak seasons. Our customizable call center support includes customer service, basic tech support, billing, order processing and more.
Service on Your Customer’s Schedule
A customer’s impression of your business is defined by their first interaction. Make it a good one with Teledirect’s B2C and B2B customer service outsourcing. Our U.S.-based, bilingual business answering services handle calls, chats, and emails according to your customer service standards, even outside normal business hours.
Troubleshooting Made Simple
Teledirect’s Tier 1 tech support outsourcing offers IT and product assistance for troubleshooting, cybersecurity, cloud services, and more. Our business call center​ works as an extension of your team, allowing your internal tech support desk to focus on more specialized requests.
24/7 Sales Cycle
Teledirect’s inbound order processing services streamline the customer buying experience to capture every lead. Our corporate answering services handle product inquiries, billing, refunds, and upsells, with a human touch that encourages return customers. Our secure, PCI DSS-compliant services are trusted by leaders in healthcare, finance, insurance, and more.
Business Call Answering Stats
Our clients choose us for professional, cost-effective business answering services that drive measurable results.
Key client average speed to answer (ASA)
Customers who hang up if a real person doesn’t answer
Call answering support for customers in any time zone
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
Learn More or Get Started
Get Custom Pricing & Access To Exclusive Deals.
Our Business Answering Services Clients Are Saying
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
We have worked with TeleDirect for over 12 years and have had wonderful interactions with them; from their customer service reps, to billing, to the agents we call from time to time for test calls and script verification!
Amazing group to work with for your call center needs!
Teledirect was a great help during COVID, and until today. Our rep is always helping us with adopting to our schedules. We are now much more efficient than when we had a full-time receptionist. As a business owner, I saved countless hours and money. And best of all we never lose a message.
Have been working with TeleDirect for over a month now, and super impressed with the quality and professionalism of their agents. We’ve gotten great feedback from our customers, and feel very lucky to have found this team!
Excellent customer service. The team is very attentive, prompt, pleasant and most of all professional.
We have used TeleDirect for ten years now and are very pleased with them. Anytime we have had an issue or wanted to change something they are always accommodating.
TeleDirect has been a valued partner of ours for several years, and we have thoroughly enjoyed working with them as part of our extended team. The staff is knowledgeable, helpful, and agile. They have managed to seamlessly blend into our operations, and implement changes quickly as market conditions dictate. I would not hesitate to recommend this company.
Kat Keys with TeleDirect Client services provides us with excellent service! Kat has always been available to answer any and all our questions promptly as well as thoroughly. Very grateful to have someone like Kat to help us with all our needs. 5 stars!
Kat is so helpful! I highly recommend this service.
Teledirect has been crucial in handling seminar reservations for us. With them, we can focus on doing other things to keep our business running and our patients healthy!
Thank you Teledirect for the outstanding service. Our practice has been using this call center to handle incoming phone calls for the past 2 years and could not be happier with them. The team does an outstanding job handling incoming calls, screening callers and taking messages, which permits our minimal staff to devote so much more time to taking care of our patients. The team is always very responsive and reliable. We can’t recommend them highly enough.
I have had the pleasure of working with Teledirect now for a couple of years. They have provided our company with the peace of mind by knowing our clients are taken care of. They provide excellent service to our clients and have been able to handle all the different business needs we have. They have multiple tools to help your business succeed. They always respond promptly to communications, and work to solve any issues. I can’t imagine working with anyone else.
Teledirect is a great call answering service. It is a nice wholesome call center providing great service. We love their reservation platform. Our event registration process has been very organized using their service for guest registration. Thank you to the Teledirect folks. We appreciate it. Over the years, this is one vendor relationship which I have trusted and cherished.
I am a first timer when it comes to outsourcing. I signed up for their service about 6 months ago. I have used this call center for different campaigns and very pleased so far. We are a plumbing company where reliable professional support 24/7 is a must. Partnering with Teledirect has helped us to have happy customers. Billing is simple to the second. Transparent online portal with real time data. Thank you Teledirect.
We have been using TeleDirect as an off-hour call center to field service calls for our software company, to ask a few triage questions, and then contact our development team to engage with any issues. We have tested the service several times successfully, and have had flawless execution of the process we set up when actual customer calls have come in.
My CSR is responsive and informative. Their dashboard makes it easy to requisition phone numbers without any help from anyone else. Campaign creation is a piece of cake.
TeleDirect has done an admirable job for us ensuring connection with our clients. Colleen Sullivan is a most accommodating and efficient account manager. There will always be fine tuning of any product and she continues to make that process easy and effective.
After being a client of and working with TeleDirect services for about 15 years, TeleDirect’s commitment and ability to evolve with and respond to the challenges of supporting direct mail marketing is clearly impressive. The business really is all about people; caring for clients and their potential customers, caring for your own employees, which is delivered by this company.
Our account Rep Kat always responds quickly and efficiently to help with any questions or issue.
Business Answering Services
A host of factors can prevent your company from promptly addressing client concerns with their own in-house business call answering service, including:
- Insufficient personnel. This is a main reason firms eventually switch to an outsourced business answering service. Your employees are trained for other aspects of your business, not necessarily the business phone answering service end. Our live agents comprise the best-trained business phone answering service across the entire outsourcing spectrum.
- Inadequate resources. With local servers and IT departments already stretched thin, it’s a challenge to implement your own call center. TeleDirect provides the expertise, support and solutions with our call center platform.
- Subpar infrastructure. Maintaining a high-performance business phone answering service doesn’t just require the right personnel – you also need a robust, ready-for-anything infrastructure to handle heavy call volume and respond quickly to client questions. TeleDirect utilizes Amazon Web Services (AWS to ensure that your business call answering service is online, all the time!
- Other business priorities. Regardless of your business or industry, business call answering service activities probably aren’t at the top of your priority list. You need to focus on providing top-quality products and services – not stress over pressing business phone answering service demands. With TeleDirect, you can let us handle all of your business phone requirements.
Business Process Outsourcing – Your Business Answering Service Solution is Here!
TeleDirect’s proven call center and business phone answering services help companies all over the globe with tasks and everyday challenges. From a capable business answering service to streamlined lead generation, our customer relationship management tools keep your message on point – and we’ll help grow your business as well!
TeleDirect’s business call answering service is part of our proven call center platform, which you can customize for your unique business answering service requirements. Unlike other answering service companies, we work our business answering services around your needs. Your requirements drive our BPO solutions; it’s always been that way with TeleDirect, and continues with our premier business phone answering services.
We provide superior business call answering services for a variety of industries, from healthcare to financial services and much more. Connect with the best outsourced answering service you’ll find anywhere – contact TeleDirect today!
To get started today, you can fill out our customer contact form here. Just give us a few details, and one of our business phone answering service consultants will be in touch with some practical, affordable solutions. If you’d like to speak directly with our experts, give our main office a call at (800) 776-1081. We look forward to implementing an effective plan to meet and exceed all of your customer communication requirements. Thanks for visiting TeleDirect!
Business Answering Service FAQs
How can business phone answering services help improve customer response times?
Outsourced business telephone answering services let a live person provide 24/7 assistance whenever a customer calls. Customer inquiries can be answered immediately, resolving the issue without the need for a callback or a missed lead.
What types of companies use business call centers for inbound support?
Industries as varied as healthcare, real estate, hospitality, finance, e-commerce, and home services rely on inbound business call centers to manage customer inquiries, orders, appointment scheduling, and basic tech support.
What is included in business telephone answering with TeleDirect?
TeleDirect’s business phone answering service​ includes live call handling, message taking, order processing, and lead capture. Our trained agents provide personal, U.S.-based support 24 hours a day, 365 days a year.
How do corporate answering services support business call handling services after hours?
TeleDirect’s live agents are available 24/7 to answer calls during and after business hours. We maintain an average speed to answer of 20 seconds, no matter when customers call.
How do business call handling services help reduce missed calls?
TeleDirect provides dedicated teams to handle each business’s needs, ensuring every call is answered even when in-house staff is unavailable. By providing a real person to speak to, we reduce customer frustration and the missed calls that can lead to missed sales.
