Telephone Answering Service
Our phone answering service goes well beyond just taking calls. We handle everything related to customer service and communication.
Missed calls mean missed revenue. When customers need assistance now, they won’t be satisfied with voicemail or next-day responses. For businesses with limited or no internal phone teams, every unanswered call can be a lead lost, an opportunity missed, or a customer who goes looking for a more available alternative. Reliable outsourcing is the solution. BPO telephone answering services capture more leads, promote growth, and ensure more satisfied customers.
Better business is calling: do you have the tools to answer?
You have a great product and plenty of demand — but a business is only as successful if its customers are happy. That’s where our live telephone answering service comes in. We handle all of your inbound communications and support needs.
Live Inbound Agents
Sure, automated services have their value, but they can fall short when it comes to specifics, which often leads to frustrated customers. This is easily fixed with our virtual telephone answering service. Our staff of live agents are trained and ready to help your customers swiftly find resolutions.
After-Hours & Overflow
When pressing issues arise, your clients don’t want to wait until 9 a.m. Monday for a resolution. That’s why we keep our lines open, even when operations have shut. Your customers can reach our telephone answering service 24/7!
Customized Scripting
Worried that an outsourced telephone answering service will feel disjointed? That’s never an issue with TeleDirect. We collaborate directly with businesses to ensure their call center reflects their brand values and voice. Our agents work as extensions of your team and can develop customized scripts for calls.
Telephone Answering Service: Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Monthly Calls Monitored And Scored
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
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Telephone Call Answering Service: What Clients Are Saying
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
We have worked with TeleDirect for over 12 years and have had wonderful interactions with them; from their customer service reps, to billing, to the agents we call from time to time for test calls and script verification!
Amazing group to work with for your call center needs!
Teledirect was a great help during COVID, and until today. Our rep is always helping us with adopting to our schedules. We are now much more efficient than when we had a full-time receptionist. As a business owner, I saved countless hours and money. And best of all we never lose a message.
Have been working with TeleDirect for over a month now, and super impressed with the quality and professionalism of their agents. We’ve gotten great feedback from our customers, and feel very lucky to have found this team!
Excellent customer service. The team is very attentive, prompt, pleasant and most of all professional.
We have used TeleDirect for ten years now and are very pleased with them. Anytime we have had an issue or wanted to change something they are always accommodating.
TeleDirect has been a valued partner of ours for several years, and we have thoroughly enjoyed working with them as part of our extended team. The staff is knowledgeable, helpful, and agile. They have managed to seamlessly blend into our operations, and implement changes quickly as market conditions dictate. I would not hesitate to recommend this company.
Kat Keys with TeleDirect Client services provides us with excellent service! Kat has always been available to answer any and all our questions promptly as well as thoroughly. Very grateful to have someone like Kat to help us with all our needs. 5 stars!
Kat is so helpful! I highly recommend this service.
Teledirect has been crucial in handling seminar reservations for us. With them, we can focus on doing other things to keep our business running and our patients healthy!
Thank you Teledirect for the outstanding service. Our practice has been using this call center to handle incoming phone calls for the past 2 years and could not be happier with them. The team does an outstanding job handling incoming calls, screening callers and taking messages, which permits our minimal staff to devote so much more time to taking care of our patients. The team is always very responsive and reliable. We can’t recommend them highly enough.
I have had the pleasure of working with Teledirect now for a couple of years. They have provided our company with the peace of mind by knowing our clients are taken care of. They provide excellent service to our clients and have been able to handle all the different business needs we have. They have multiple tools to help your business succeed. They always respond promptly to communications, and work to solve any issues. I can’t imagine working with anyone else.
Teledirect is a great call answering service. It is a nice wholesome call center providing great service. We love their reservation platform. Our event registration process has been very organized using their service for guest registration. Thank you to the Teledirect folks. We appreciate it. Over the years, this is one vendor relationship which I have trusted and cherished.
I am a first timer when it comes to outsourcing. I signed up for their service about 6 months ago. I have used this call center for different campaigns and very pleased so far. We are a plumbing company where reliable professional support 24/7 is a must. Partnering with Teledirect has helped us to have happy customers. Billing is simple to the second. Transparent online portal with real time data. Thank you Teledirect.
We have been using TeleDirect as an off-hour call center to field service calls for our software company, to ask a few triage questions, and then contact our development team to engage with any issues. We have tested the service several times successfully, and have had flawless execution of the process we set up when actual customer calls have come in.
My CSR is responsive and informative. Their dashboard makes it easy to requisition phone numbers without any help from anyone else. Campaign creation is a piece of cake.
TeleDirect has done an admirable job for us ensuring connection with our clients. Colleen Sullivan is a most accommodating and efficient account manager. There will always be fine tuning of any product and she continues to make that process easy and effective.
After being a client of and working with TeleDirect services for about 15 years, TeleDirect’s commitment and ability to evolve with and respond to the challenges of supporting direct mail marketing is clearly impressive. The business really is all about people; caring for clients and their potential customers, caring for your own employees, which is delivered by this company.
Our account Rep Kat always responds quickly and efficiently to help with any questions or issue.
Benefits of a Telephone Answering Service Beyond Taking Calls
Our phone answering services do more than pick up your calls. We help your business provide responsive, professional service when internal teams are busy or focused on higher-value work. Better call coverage delivers measurable value through more captured opportunities, stronger customer relationships, and fewer gaps between contact and resolution.
- More leads captured: Live answering reduces the risk of prospects reaching voicemail, hanging up, or choosing a competitor before your team can respond.
- 24/7 customer support: Customers can reach a live agent quickly, whether they call after business hours, on weekends or holidays, or during your busy season.
- Stronger first impressions: An agent trained in your scripts and processes gives callers a professional experience from the start.
- Less pressure on your team: Outsourced business telephone answering services handle routine calls and overflow while your staff focuses on high-value tasks.
How Different Businesses Use Telephone Answering Services
Whether you need an after-hours telephone answering service or overflow support for your next campaign launch, the goal is the same: to provide better service for the customers who drive your business.
Industries that benefit from BPO answering services include:
- Medical offices: Our HIPAA-compliant agents handle patient intake, billing, and scheduling, and route care-related questions to the appropriate party. Fewer calls and voicemails to answer means your front desk can focus on in-person patients.
- Law firms and professional services: New clients call when they’re ready to act. Those contacts are invaluable. Our professional phone call answering services capture each call, screen the inquiry, and schedule the consultations that lead to conversions.
- Home services and property management: HVAC, plumbing, electrical, and property maintenance teams need to respond quickly when customers have urgent needs. Our agents are always on call to handle triage, scheduling, and routing.
- Retail and eCommerce: Live, bilingual agents provide consistent support during busy periods, weekends, and seasonal spikes, even for customers outside your time zone.
How Our Telephone Answering Service Works
Getting started is simple!
- Tell Us What You Need: Share your requirements to get a custom, no-obligation quote.
- Talk with a Specialist: A TeleDirect representative will contact you within 24 hours to review your needs, call volume, and scripts.
- Go Live Fast: U.S.-based agents are trained and ready to start answering calls within days, not weeks.
- Optimize Your Service: We continually audit performance to help your answering service evolve with your business.
Telephone Answering Service FAQs
What is a telephone answering service?
An outsourcing solution. Customer service and communication are crucial to good business, but your internal team is likely too busy to prioritize it. That’s where a telephone answering service comes in. We handle all of your incoming calls and other forms of communication.
Can a telephone answering service schedule appointments for my business?
Yes. A telephone answering service acts as a true extension of your team, including appointment scheduling. We integrate with your CRM software and use your calendar and intake processes to make scheduling seamless, no matter when the customer calls.
How do I set up a phone answering service?
Contact TeleDirect. Call (800) 776-1081 to chat with our team about your business and call center needs. Your outsourced telephone answering service will be up and running in no time.
Does a telephone answering service handle after-hours calls?
Of course! Our agents are available to handle after-hours and overflow calls 24 hours a day, 7 days a week, 365 days a year — even on public holidays. We never want one of your calls to slip through the cracks.
Is it possible to customize the script for the telephone answering service?
Absolutely. In fact, customized scripts are only the beginning. You can fully personalize your call center to match your brand and business needs. Whether you want live agents to use certain slogans or verbiage, need to scale your agent amount according to seasonal volume or require any other specifics, our phone answering service delivers.
