Telephone Answering Service
Our phone answering service goes well beyond just taking calls. We handle everything related to customer service and communication.
Better business is calling: do you have the tools to answer?
You have a great product and plenty of demand — but a business is only as successful if its customers are happy. That’s where our live telephone answering service comes in. We handle all of your inbound communications and support needs.
Live Inbound Agents
Sure, automated services have their value, but they can fall short when it comes to specifics, which often leads to frustrated customers. This is easily fixed with our virtual telephone answering service. Our staff of live agents are trained and ready to help your customers swiftly find resolutions.
After-Hours & Overflow
When pressing issues arise, your clients don’t want to wait until 9 a.m. Monday for a resolution. That’s why we keep our lines open, even when operations have shut. Your customers can reach our telephone answering service 24/7!
Customized Scripting
Worried that an outsourced telephone answering service will feel disjointed? That’s never an issue with TeleDirect. We collaborate directly with businesses to ensure their call center reflects their brand values and voice. Our agents work as extensions of your team and can develop customized scripts for calls.
Telephone Answering Service: Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Monthly Calls Monitored And Scored
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
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Telephone Call Answering Service: What Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Telephone Answering Service FAQs
What is a telephone answering service?
An outsourcing solution. Customer service and communication are crucial to good business, but your internal team is likely too busy to prioritize it. That’s where a telephone answering service comes in. We handle all of your incoming calls and other forms of communication.
How does a live telephone answering service work?
We fit in seamlessly. Our phone answering service functions as an extension of your internal team. When customers contact your business, the queries come through to us. Our agents will have learned everything about your business and brand, so you can feel confident that everything is running as you wish. We also offer real-time reporting so you can see your call center in action.
How do I set up a phone answering service?
Contact TeleDirect. Call (800) 776-1081 to chat with our team about your business and call center needs. Your outsourced telephone answering service will be up and running in no time.
Does a telephone answering service handle after-hours calls?
Of course! Our agents are available 24 hours a day, seven days a week, 365 days a year — even public holidays. We never want one of your calls to slip through the cracks.
Is it possible to customize the script for the telephone answering service?
Absolutely. In fact, customized scripts are only the beginning. You can fully personalize your call center to match your brand and business needs. Whether you want live agents to use certain slogans or verbiage, need to scale your agent amount according to seasonal volume or require any other specifics, our phone answering service delivers.