If good customer service is your goal, our transportation call center helps you easily reach your destination.
Are Your Transport Clients Arriving on Time?
Dispatch services require extreme organizational and communication skills. That’s why it’s best to outsource professional dispatching services from a customer service veteran like TeleDirect; we’ll handle the technical details, clearing up your road ahead.
Live Inbound Agents
When your customers need to reach your transportation team, a robot isn’t going to cut it. So whether they have an issue or want to schedule transportation, our agents provide a helpful voice on the other end of the line whenever it’s needed.
Whether your customers need to book a 3 a.m. taxi ASAP or want to arrange airport travel from another time zone, the same need applies. The best transportation services are reachable 24/7 and TeleDirect can provide that coverage like a pro.
Callbacks and Reminders
Keep your customers in the loop with our callback and reminder services; they’ll know exactly when and where to meet their driver and begin their journey.
Transportation Industry Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Americans employed in transportation and related industries in 2021
Cab and limo industry growth in 2022
Amount of taxi and limousine companies in USA
We improve your customer experience and brand reputation
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Our Transportation Clients Are Saying
Transportation Call Center FAQs
What is transportation account in call center situations?
Customer support. Transportation customers need to know that they’ll get to their destination on time. Call centers have amenities to make this happen, like live support agents, reservation and dispatch services, and callbacks.
Can’t my drivers handle dispatch?
No way! Your team of drivers already have an important job—getting your customers from Point A to Point B. Rather than add that type of pressure, outsource your dispatching services. They will focus solely on getting your customers on their way without stress.
Our busy season is coming up. Can TeleDirect help?
Of course! We offer shared live agents, and they work as “on-call” support staff. During busier times, they will join your existing customer service team to handle call overflow, increased dispatch demand and bookings.
Are my customers happy with their previous service?
Ask them! Our customer satisfaction survey services will help ensure your clients feel good about their experience with your company. They can provide constructive criticism to help make your services even better.
Cash is no longer king. How can my taxi company keep up?
Remote payment processing. Processing payments over the phone makes life easier for your drivers and customers. At TeleDirect, we make sure all payment processing is secure, simple and swift.