
Medical Answering Service
Efficiency is crucial with a medical call center, and TeleDirect has everything your provider needs to deliver.
Medical Call Center Services: What We Offer
Your patients deserve easy communication
Busy signals and long waits have no place in healthcare. That’s where your TeleDirect medical call answering service can help. We handle all your remote patient communication so your staff can focus on folks currently in their care.
Live Inbound Agents
While automated services can be handy, most patients call their healthcare provider to speak about something specific. Only a knowledgeable human will suffice in these cases, and TeleDirect provides that in droves! Our agents are skilled, highly trained and become an extension of your practice.
24/7 Availability
Medical issues can arise at any time. Your patients deserve a helpful voice at the end of every phone call, regardless of time. Our medical after-hours answering service makes sure that this happens.
Appointment Setting
Need a hand managing your calendar? Our medical office answering service makes it easy. When someone contacts your practice for an appointment, our agents will make it easy to find a time. We’ll even call patients ahead of their appointment as a reminder.
Medical Answering Services: Our Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Key client ASA (Average Speed to Answer)
Dedicated client call quality assurance score
Monthly calls monitored and scored
We'll Help You Grow While You Pay-As-You-Go.
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Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
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Medical Answering Service: What Our Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Medical Call Center Services: Our FAQs
What is a medical answering service?
An efficient healthcare solution. A medical call center functions as an extension of your practice. When patients contact your office, they will reach a remote team of fully trained and skilled live agents. These agents can handle all forms of patient satisfaction and communication.
Are medical call center services HIPAA compliant?
Ours is. At TeleDirect, we take data security seriously. The last thing we want is for anything to happen to your patients’ sensitive data. We are 100% HIPAA compliant and always stay on top of any changes to regulations as they happen.
What are the advantages of outsourcing medical office answering services?
It provides better care. Most healthcare facilities are inundated with phone calls. It can be hard to keep up and give every patient the time they deserve — but not with a medical call center. These services ensure that calls are answered in a timely manner and that every patient’s need is addressed.
Can a medical call answering service handle multilingual calls?
Absolutely. We are proud to speak your language. Officially, we are bilingual and offer services in English and Spanish. However, we understand that different practices wish to serve their local communities. We are proud to staff over 350 agents, allowing us to provide medical call centers in many languages.
How does a medical call center benefit healthcare providers?
It lets them do their job. Your clinical team has enough on their plate. While occasional phone communication may be necessary, most of their time should be spent supporting patients in their present care. An outsourced medical call center allows for that system to be a reality.