Multi-channel Contact Support

The days of single-channel or dual-channel customer outreach are long gone. To effectively reach your clients, a multi-channel customer service strategy is required – for both inbound and outbound communication.

TeleDirect’s outbound call center services are a focal point of our business process outsourcing (BPO) platform. We’ll help you create and manage a multi-channel customer service plan that optimizes ROI, improves your brand, and provides flexibility across a wide range of communication streams.

Our multi-channel contact support is just one part of our proven call center system, which is already used by companies across a wide spectrum of business sectors and industries. Let’s see how TeleDirect can improve your multi-channel customer service – today!

Multi-Channel Customer Support & More

Everything starts with our call center platform. We’ll customize your call center functionality based on your unique multi-channel customer service needs. This includes the following modes of communication:

• Phone. TeleDirect’s call center allows you to handle inbound and outbound calls with ease. Plus, our security and redundancy protocols go above and beyond industry standards. We realize how important uptime is for your call center – and for your customers, that’s all the time!
• Email. With scripting, automated messaging and live agent support, TeleDirect has the resources you need to manage email marketing campaigns, regular customer communication, and more. No multi-channel customer service platform can work without email - TeleDirect has a solution that’s affordable, effective, and innovative.
• Social media & text messaging. Today’s multi-channel customer support demands instant, on-the-fly messaging, whether it’s through text messages or social media communication. Our call center platform serves as an ideal hub for all of your outbound messaging.
• Chat. If your company doesn’t offer a chat platform, your customers may look elsewhere for support. TeleDirect gives you the tools and resources to open up this crucial, often overlooked aspect of a complete, comprehensive multi-channel customer service strategy.

Plus, our multi-channel customer service tools are fully compatible with TeleDirect’s lead response management resources, so your outbound communication offers dynamic sales possibilities and additional ROI – automatically.

Maximize Your Multi-Channel Customer Service Capability – Contact TeleDirect Now!

TeleDirect’s multi-channel customer support system if powerful, flexible, and affordable. Our outbound communication consultants are ready to help you today. If you’re interested in getting assistance from the multi-channel customer service experts, give us a call today at (800) 776-1081.

You can also get a quote – click here to start the ball rolling with your new and improved multi-channel customer support strategy today! Thanks for visiting TeleDirect – we look forward to speaking with you soon.