Multi-channel Contact Support

The days of single-channel or dual-channel customer outreach are long gone. To effectively reach your clients, a multi-channel contact center is the only way forward. This is the best strategy for stellar for both inbound and outbound communication, leading to satisfied customers, a better brand reputation and more sales!

At TeleDirect, our multi-channel call center is a focal point of our business process outsourcing (BPO) platform. We’ll help you create a unique system across all of your communication platforms that optimizes ROI, improves your brand and provides better overall customer service, whatever your industry.

Our multi-channel contact center is just one part of our proven call center system. Your personalized multi-channel contact center is waiting for you at TeleDirect—get in touch today to get started!

Multi-Channel Customer Center Features

It doesn’t matter if you’re a healthcare provider, real estate agent or small-batch chocolatier. If your business involves other people, they deserve straightforward communication and support. However, the whole concept of customer service has evolved alongside technology. Back in the day, a business hours-only phone number or email address could suffice as a contact center—but times have changed.

These days, successful businesses can be contacted across a number of platforms—and not just during regular business hours. These platforms range from old standards like phone and email to texting services, social media messaging and in-website chat options. These extended options allow for more accessible and flexible services and support.

While providing these important forms of communication to your customers will help your business, it can be a challenge. After all, top-notch communication requires skilled agents—and your team is busy performing their hired duties. That’s where an outsourced multi-channel contact center comes in.

With a dedicated multi-channel call center like TeleDirect, all of your communication needs will be streamlined in one convenient interface. Our specialized software will manage all of your communication channels through one platform, and you’ll be able to make use of our many multi-channel contact center solutions. These services range from personalized live agent call centers to dedicated tools to help you create your own virtual chat service.

Multi-Channel Customer Support and More

Everything starts with our call center platform. At TeleDirect, our multi-channel call center offers support on the following platforms:

• Phone. Are you ready to handle inbound and outbound calls with ease? We realize how important uptime is for your call center—and for your customers, that’s all the time! Our agents are primed and ready to take and make every call you need. Plus, our security and redundancy protocols go above and beyond industry standards—allowing you to rest easy.
• Email. With scripting, automated messaging and live agent support, TeleDirect has the resources you need to manage email marketing campaigns, regular customer communication and more. No multi-channel contact center can work without email and with TeleDirect, it’s affordable, effective and innovative.
• Social media and text messaging. Today’s multi-channel customer support demands instant, on-the-fly messaging, whether it’s through text messages or social media communication. Don’t get left behind—enlist the help of our multi-channel contact center. It’s an ideal hub for all of your outbound messaging.
• Chat. If your company doesn’t offer a chat platform, your customers may look elsewhere for support. TeleDirect gives you the tools and resources to open up this crucial, often-overlooked aspect of multi-channel customer service.

Looking for more? Our multi-channel customer service tools are fully compatible with TeleDirect’s lead response management resources, so your outbound communication offers dynamic sales possibilities and additional ROI—automatically.

Maximize Your Multi-Channel Customer Service Capability—Contact TeleDirect Now!

If you’re looking for a multi-channel customer service provider with decades of experience, powerful results and competitive prices, there’s only one way to go—and that’s TeleDirect. With over 20 years of BPO solutions to our name, the best live agents in the game and countless success stories across industries, it’s no wonder we are America’s number one choice for multi-channel contact center services.

Whether you want to add multi-channel call center services to your business or need help with your pre-existing contact center, our outbound communication consultants are ready to help you today. Give us a call at (800) 776-1081—we love to chat on the phone! You can also get a quote—click here to start the ball rolling! Thanks for visiting TeleDirect. We look forward to speaking with you soon.