Society has truly learned the importance of medical call center options. During a time when folks needed the most medical attention, they were also advised to protect themselves by staying home. They were faced with one safe option to continue to care for their bodies and minds: engaging in different types of telehealth. Instead of going to see a healthcare provider in person, countless patients had their needs met through the help of a telehealth call center. This ended up being a game-changer for an enormous number of patients—many preferred the virtual experience.
What’s the Latest in Telehealth Technologies?
- Real Time Telemedicine
With a real time medical call center, patients can discreetly speak to clinicians when and where it’s convenient for them. These appointments tend to be check-ups, evals, and reviews. In some cases, real time remote treatment is also possible.
- Virtual/Remote Monitoring
For treatment courses that do not require in-person monitoring, telemedicine is a great option. These services also easily share data with a patient’s caretaker and allow for patients to continue receiving care.
- Digital Imaging Services
Telemedicine gets results—literally. Streamlined services allow for imaging results, like scans and X-rays, to end up in the right hands quickly and from any location.
- Medical Data Storage
Medical data can be very sensitive. With telehealth, caregivers and patients can rest assured that all related data is being shared and stored swiftly and safely. This system is called “store-and-forward.”
- Healthcare Provider Collaboration
Telehealth services provide better internal collaboration between healthcare providers, even if they’re in different clinics and physical locations. This is especially helpful when a patient needs a specialized consultant.
What are Virtual Medical Call Centers?
Virtual medical call centers are a lifeline for healthcare practices and patients alike— sometimes literally. They provide round-the-clock service to your patients and handle everything from reservation services to scheduling callbacks with patients who need it. They’ll even facilitate surveys and feedback sessions with patients so that your healthcare service can deliver exactly what your patients want and need. This incredible service may have grown in popularity due to the pandemic, but we imagine it’s here to stay.
Your Patients and Team Deserve a Great Telemedicine Call Center
At TeleDirect, our expert team provides everything you need to give your patients the medical call center experience they deserve.
Curious to learn more about what we do? Get in touch with our team by dialing (800) 776-1081 today. We love a good phone call and are thrilled to speak with you about our specific telehealth services!
Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.