It’s hard to believe, but 2020 will soon be history. And for most people, the current year can’t become the past soon enough.
Since 2020 brought so many unprecedented challenges, year-end planning and projections for 2021 might not be on your radar – but they should be! There is no guarantee the next year will be much better than this one, so it helps to align your business goals with an actionable, practical plan.
For some companies, planning for 2021 has some contemporary considerations – a suddenly dominant work from home environment – along with some things that never really fade away, including strong customer service goals.
TeleDirect, the leader in business process outsourcing (BPO) services, including our flexible & affordable call center platform, has customized solutions to help you get ready for 2021, regardless of your particular business sector or industry.
How can your company prepare for a successful new year?
- Upgrade or establish a call center. With a professional contact center, including capable inbound & outbound services, will help your business retain existing clients and capture new ones! If you need immediate assistance with call center upgrades, or you’d like to build one from the ground up, TeleDirect will show you how – click here to get started!
- Bolster remote capability to handle work from home protocols. 2020, among other things, was known as the Work From Home year. Health concerns forced most companies to adopt remote capacity, with mixed results. 2021 promises more of the same. To stay on track without missing a beat, TeleDirect has a host of customer service tools, including professional agents, help desk services and Tier I tech support to help your WFH configuration excel.
- Embrace flexibility. The business world is always unpredictable, and 2020 reinforced that truth. Your business model requires flexibility to navigate the always-in-flux economic landscape – and that means your call center should also be as flexible as possible. Aside from standard call center activities, TeleDirect has telesales & upsells expertise, surveys & feedback, and other helpful tools to offer much-needed versatility into 2021, and beyond!
Ready to see how TeleDirect can help into 2021? Fill out our customer contact form, or call our BPO experts at (800) 776-1081. Start planning today for the New Year with TeleDirect’s exceptional outsourcing services!
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.