Franchise Call Center Services
A Personalized Experience for Your Franchise Call Center
With TeleDirect franchise call center services, all of your customer service needs are covered. Whatever industry you’re in, our team has the knowledge and skills to provide a customer-forward franchise answering service that understands your brand and clients.
Financial Services
For franchises in the financial sector, TeleDirect can help you maintain your customer’s trust while keeping your ROI front and center! Our answering services for franchises in the financial services industry will provide:
- Data Analysis
- Data Reporting
- Sales Supporta
- Call Transfers
- Cross-Selling
- Customer Service
- Lead Qualification
- Client Inquiries
- Client Retention
- Appointment Setting
- Lead Generation
- Reservation Confirmation
…and more! We know your financial franchise is unique. Our flexible call center service can adjust and scale according to your unique needs.
Insurance Services
Your insurance franchise plays an important role in your customers’ lives. By protecting their greatest assets, your business is a crucial resource. That’s why it’s paramount that your customer service and communication is the very best. By relying on TeleDirect’s franchise call center services, we can help your insurance company maximize your conversions, organize appointments, handle customer service questions, and much more. Our agents are experts!
Our primary insurance services include:
- Home Policy Support
- Auto Policy Support
- Life Policy Support
- Health Policy Support
- Lead Generation
- Appointment Setting
- Transfers
- Customer Service
- Claims Support
- Policy Inquiries
- Member Enrollment
…and that’s not all! We understand that the insurance industry is always changing, and some periods are busier than others. During times when enrollment is surging, TeleDirect will always make sure that your call center is well-staffed and available 24/7. We’re here when you need us so that you can do the same for your customers.
Healthcare and Medical Services
As a healthcare or medical service franchise, your call center is often a literal lifeline for your customers. They deserve the very best from their healthcare provider. With our dedicated franchise answering service, the very best is always available.
With TeleDirect, our knowledgeable team provides straightforward and secure communication, years of experience, and a smooth experience for each and every patient. Whether your clients need assistance navigating Medicare and/or Medicaid, have questions about their insurance plan, or simply want to book an appointment, TeleDirect makes it easy.
Our primary answering services for franchises in the healthcare sector are:
- Patient Surveys
- Preventative Screenings
- Satisfaction Surveys
- Updating Patient Records
- Social Assessments
- Life Circumstances
- Medicare C&D Assistance
- Benefit Inquiries
- Payment Processing
- CMS Surveys
- Member Enrollment
- Appointment Setting
…and that’s not all! Consider TeleDirect an extension of your business. We provide streamlined and secure customer service, so your team can focus on providing your patients with the best care. Wherever your healthcare or medical service may be, and whatever its size, our team is ready to offer all the support you—and your patients—require.
Franchise Stats
With exceptional results delivered through cost-effective methods, it’s no wonder our franchise call center services are so popular.
Calls Per Month
Quality Assurance Score on Dedicated Client Calls
Average Speed to Answer (ASA)
Client Confidentiality & Data Security
Our ISO/IEC 27001 compliance formally specifies our Information Security Management System (ISMS), which is our suite of activities concerning the management of information risks. The ISMS is an overarching management framework through which TeleDirect identifies, analyzes and addresses our information risks. The ISMS ensures that the security arrangements are fine-tuned to keep pace with changes to the security threats, vulnerabilities and business impacts - an important aspect in such a dynamic field as the Insurance industry regarding compliance.
This standard covers our protocols and procedures to ensure we protect your clients' information in a secure environment. Take a look to see how seriously we take information security and how easily we separate ourselves from our competition through such compliance standards.
Case Study
Client Freedom Health
Date Nov 2010 - Present
Services Member Enrollment Assistance, Appointment Setting
Our Insurance Clients Are Saying
“TeleDirect is helping us get care to people who need it. So far, over 30% of the people being contacted are High Risk and many...
CA Medical Provider .
Read more“I appreciate the professionalism that your company displays. I like the fact that I can monitor my Customers results on line, this allows to me...
Acquire Financial Marketing .
Read more
Franchise Call Center Services
See How TeleDirect Helps with Franchise Call Answering Services, Franchise Call Center Support & More
Franchise Call Center Solutions| Med Answering Service Assistance | Business Process Outsourced Health Call Centers | And Much More. Contact TeleDirect Today!
Help your franchise shine with a call center service that understands your needs, industry, customers, and brand, all while increasing your ROI and maintaining a stream of leads.
Ready to start with TeleDirect? Give us a call at 1-800-776-1081. We love a good phone call! We’ll be able to answer any of your questions about our answering services for franchises.