Bookings and Reservations
Receiving rental call after rental call? If your team is struggling to keep up with demand, TeleDirect can help. Bookings are one of the most important facets of a car rental center, and with our high-tech software and established process, we make it simple for both you and your customers.
Live Inbound Agents
Automated and internet services are fantastic—but sometimes, customers need to speak with somebody. At TeleDirect, we provide both shared and dedicated live inbound agent services, so your rental customers always have the option to speak with someone if a question or issue arises.
Whether your customers are booking their rental from another time zone or run into an issue with their car after hours, our 24-hour answering services will ensure that all their needs are met—without spreading your in-house own team too thin.
Car Rental Industry Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Projected international auto rental market by 2027
Yearly global revenue in the automotive market
US-based car rental revenue in 2021
We improve your customer experience and brand reputation
Contact us today for a personalized consultation. We'll respond immediately and come up with a gameplan. Together.
What Our Automotive Call Center Clients Are Saying
Auto Rental Call Center FAQs
Car rental centers require excellent customer service both in person and over the phone. By incorporating an outsourced call center, you can store information, manage bookings and provide remote customer support. This makes life easier for your existing team and your customers.
Your team works hard to provide renters with everything they need to get on the road safely. If they spend their whole shift balancing endless phone calls with in-person customers, they will be less efficient overall. A dedicated call center frees up time.
The auto industry is only going to get bigger—and to make sure that you’re keeping up, your company must run smoothly. An outsourced car rental call center service like TeleDirect understands industry movement and can help provide this.
Overworked or exhausted staff cannot provide good customer service. To ensure clients receive great support, try dividing duties—have specific teams handle dedicated aspects of customer service. Try outsourcing your call center with TeleDirect; we’ll work as an extension of your business.
It’s important to show customers and leads that you care. An automotive call center service includes amenities like callbacks, reminders, 24/7 answering and customer satisfaction surveys can all help build client trust.