Outsource your call center needs to TeleDirect. Our contact center services eliminate phone-related stress, save you time, and provide the relief your business needs. Request pricing now.

Professional call center services & contact center services

When business comes calling, who’s there on the other end of the line? If you want your brand to succeed, it must be someone who understands and respects customer service.

Customer service is the cornerstone of every successful operation. Your customers expect and deserve helpful, efficient, and knowledgeable interactions with your team every time. However, many companies make the mistake of assuming that their product speaks for itself, neglecting their customer service and communication strategy. This often leads to a bad reputation and falling sales, even with a stellar product. This is an unsavory scenario, but there’s an easy way to avoid it: using a contact center.

A contact center is the best method for providing comprehensive customer service and communication for your entire client base. This is true whether you’re a nationally known finance brand, a small-town insurance agent, or anything in between. By implementing a call center into your operations, you are providing your customer base with a team of experts who can handle their questions and concerns with efficiency, professionalism, and accuracy. It’s also better for your employees—unless they were specifically hired to handle customer support, they shouldn’t be the ones taking calls!

Explore TeleDirect’s Call Center Services

Every company has different customer service needs. Yours will be varied and unique to your branding, industry, and operational strategy. Have a look at some of the services we offer for a better idea about where we could best serve those needs. If you have any questions, we’re just a phone call away.

Inbound call center services

• Lead qualification When your sales crew encounters a promising lead, we can handle all of their incoming inquiries to ensure that they don’t slip away. We can even help verify if they’re of feasible lead or not before proceeding.

• Order processing Order processing has never been easier with our inbound call center services. With our innovative software, customers can securely purchase your products at their (and your) convenience.

• Customer service When a client has questions or concerns about your product, our team will be ready to take their call and provide all of the support they need. Think of us as an extension of your team; we learn everything about your brand and even use customized scripts to provide a cohesive experience for your customers.

• Direct response You’ve developed a great marketing campaign—and we can’t wait to help enhance it. Our direct response services allow for curious leads and customers to engage directly with your campaigns and instantly get in touch.

• Tier 1 tech support Most businesses rely on some form of tech in their operations. And sometimes, things are bound to glitch or crash. When customers run into tech issues, they need skilled IT agents to address their issues. Our agents are all fully trained in tier 1 IT support, and can further escalate more complex issues.

• Overflow & after-hours support Customers can run into problems or questions at any time, not just business hours. Make sure that all every urgent need is addressed by implementing after-hours coverage into your call center—our agents are available 24 hours a day, 7 days a week, 365 days a year!

• Reservation services RSVP to less “no shows” and more seats filled with our reservation services. Customers can easily make and manage bookings with our user-friendly platform.

Outbound call center services

• Lead outreachAfter initial contact with a lead, our outbound team can keep the conversation going and help close the sale. 

• Customer retention services Once a lead has converted into a customer, don’t assume it’s forever. People like to shop around! If you want customers to remain loyal to your brand, some extra work might be required. Our customer retention agents can give your customers the attention they deserve—and that forges loyalty.

• Market research Product development benefits wildly from market research, and it doesn’t need to be a complicated in-person affair. Our outbound agents can conduct phone and tech-based market research surveys so your team knows exactly what their target audience wants.

• Appointment-setting Managing your calendar is fast, secure, and straightforward with TeleDirect. All you need to do is show up.

• Telesales & upsells Our outbound agents are well-versed in the world of commerce and would be happy to tackle your telesales and upsales lists. We’ll stick to the same scripts as your sales team so all of your leads have the same brand experience.

• Reservation reminders A missed reservation can be a huge pain—but our outbound calling services can help avoid that. We’ll ring your customers up ahead of their booking so everybody is in the right place at the right time.

• Surveys & feedback Why wonder how your customer support strategy is working when you can go right to the source? With these survey and feedback services, you can use phone or email to check in with your client base and see how satisfied they are. You can even ask specific questions so you can hone in on any problem points.

• Callback services Your customers have places to be. Rather than make them wait on hold, you can arrange a convenient time to call them back once the case is resolved. This isn’t only helpful for your customers; it also removes time pressure from your customer support team and allows them to properly tackle the issue at hand.

Spotlight: our calendar-management services

Scheduling is hard—but it doesn’t need to be. Whether you’re taking restaurant reservations, scheduling doctor appointments, or arranging an admissions interview, we make it easy for you and your client. Our call center outsourcing services allow your customers to securely book and manage appointments and reservations from anywhere, at any time. Our outbound agents can then contact the customer to inform them of any important information and to remind them of their upcoming booking.

Spotlight: our lead response management

Lead response management is a complex part of sales. It takes substantial experience and knowledge of the industry to generate, capture, assess, qualify, and convert a lead. We have that experience and knowledge in droves, and we’ll work side-by-side with your sales team throughout the steps of the lead response process. Our call center agents are all experienced sales pros with respect and understanding for the long but rewarding process of converting a lead into a loyal customer.

Spotlight: our call center platform

There’s no place for dinosaurs in the customer service industry. As culture evolves, so does business, technology, and consumer demand. That’s why our services always utilize the best and most efficient technology available. This is evident with our call center platform. It’s secure and password-protected, so your client’s data is always in safe hands. Its straightforward interface allows your team and agents to access important, up-to-date information seamlessly and update it in real-time. We’ve chosen these features to provide a safe, helpful, and efficient call center platform to anybody who invests in our services.

Call center outsourcing services: what types of businesses need them?

We’ll be straightforward about it. A business needs customers to be successful. The best way to attract, convert, and retain customers is by treating them well. A TeleDirect call center will help you accomplish this, regardless of your industry, location, business size, or product itself.

While we believe that every business can benefit from an outsourced call center, every industry has different customer service needs. For instance, healthcare providers often need 24-hour call center coverage to address urgent medical needs immediately. If you run an eCommerce business, you might require order processing services to run smoothly. Real estate agencies often enquire about our appointment-setting and reservation services.

Many businesses integrate a combination of both inbound and outbound call center services into their customer service strategy, but that is not the only path. Some companies find that the bulk of their customer communication is only inbound or vice-versa. We make it easy for every business to customize their call center according to their needs by offering a wide variety of services.

Let’s get started!

At TeleDirect, we’ve been changing the call center and customer support game for nearly four decades. Every day, we hone our services a little bit more. As the pace of technology continues to rewrite the customer service industry, we are constantly learning about better ways for brands to serve customers across the US.

Whatever your company size or industry, our services can help you provide customers with the communication and support they deserve. We’ll help you determine the best set of services to meet your current needs, budget, branding, and size. We can even scale services throughout the year to match your volume!

Call (800) 776-1081 for a conversation about your business and customer service needs. We’ll provide you with a customized set of customer service solutions and a quote.