Cloud Contact Center Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Our Cloud Call Center Services Clients Are Saying
Cloud Contact Center Services FAQs
A cloud contact center provides inbound and outbound customer services and communications via the internet through multiple channels, such as phone, email and social media.
Our cloud contact center solutions offer flexibility, scalability and seamless integration with our cloud telephony platform. Stay informed of customer communications via a mobile platform.
A cloud contact center uses omnichannel routing and AI technology to enhance the customer experience. It's hosted off-site and accessed by companies through the cloud.
A HubSpot survey found that 90% of customers want an immediate response to a customer service question. Our cloud contact center offers this and more.
How can a cloud contact center help me handle peak call volumes, such as during holiday seasons or promotions?
As a cloud contact center platform, we scale effectively and immediately. Whether an unexpected rush or scheduled holiday service, we're there for our customers 24/7/365.