Cloud Contact Center Services
When you partner with our cloud contact center, you can be assured of improved efficiency, scalability and outstanding customer service.
Modern Businesses Require Modern Solutions
Old legacy communication models can no longer meet today’s customer expectations. Cloud contact center solutions include flexible and scalable multichannel communications, advanced AI for omnichannel routing and cloud-hosted solutions that reduce costs. We meet your customers where they live in the online world, ensuring the best customer service available.
Increase Customer Satisfaction With Personalized Service and Faster Resolutions
A cloud contact center incorporates advanced technology, including skills-based routing and data analysis, providing call agents with a customer’s history and preferences.
Scalable 24/7 Support When You Need It
Cloud call center solutions offer instant scalability. Has a marketing campaign overwhelmed internal staff? We’re here to support you in an instant.
Embrace Innovation With AI-Empowered Lead Generation
Cloud contact center providers leveraging AI lead generation impact client sales dramatically. Harvard Business Review reports a 50% increase in leads with the use of AI.
Cloud Contact Center Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
Learn More or Get Started
Get Custom Pricing & Access To Exclusive Deals.
Our Cloud Call Center Services Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Cloud Contact Center Services FAQs
What is a cloud contact center?
A cloud contact center provides inbound and outbound customer services and communications via the internet through multiple channels, such as phone, email and social media.
What are the benefits of a cloud contact center for my business?
Our cloud contact center solutions offer flexibility, scalability and seamless integration with our cloud telephony platform. Stay informed of customer communications via a mobile platform.
How do cloud contact centers work?
A cloud contact center uses omnichannel routing and AI technology to enhance the customer experience. It's hosted off-site and accessed by companies through the cloud.
How can a cloud contact center improve my customer service and satisfaction rates?
A HubSpot survey found that 90% of customers want an immediate response to a customer service question. Our cloud contact center offers this and more.
How can a cloud contact center help me handle peak call volumes, such as during holiday seasons or promotions?
As a cloud contact center platform, we scale effectively and immediately. Whether an unexpected rush or scheduled holiday service, we're there for our customers 24/7/365.
