Contact Center Services
Our contact center solutions help companies deliver the best possible customer service and care. Take your business to the next level.
Is Your Contact Center Up to Scratch?
Customer service and communication can make or break a business. Is yours keeping up? Without dedicated and efficient customer support, you can lose business. TeleDirect offers full contact center outsourcing, so you never need to worry.
Live Inbound Agents
With us, there’s always a friendly voice on the other side of the line. Our contact center providers are available whenever you need to answer a call and resolve any customer query.
24/7 Coverage
Your customers’ needs don’t end when businesses close, so why should your support end? At TeleDirect, our call center platform is available 24/7, so you can provide coverage whenever your clients need it most.
Lead Response Management
Our content center management services make lead conversion easy. Our team can help you generate, verify and communicate with leads so you close more deals.
Contact Center Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Dedicated call quality assurance score
Calls scored and monitored monthly
Our average speed to answer
We improve your customer experience and brand reputation
Contact us today for a personalized consultation. We'll respond immediately and come up with a gameplan. Together.
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Our Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Contact Center Services FAQs
What are contact center services?
They are your solution to better customer service. Businesses need great customer service to succeed, but many struggle to provide it. Contact center services remove that problem by becoming an extension of your business. We learn your values and branding to help tackle customer communication and support needs, like phone calls, bookings and case resolution.
What is the difference between a call center and contact center?
One is more specific than the other. While contact and call centers have much in common, they come with one key difference. Call centers specifically tackle phone calls, while contact centers provide additional communication and support needs, like appointments or order processing. TeleDirect is a contact center: we offer a full range of customer support services.
What are the benefits of contact center outsourcing?
It creates better business. Your team was hired for expertise in specific fields, so why should they handle customer support? With an outsourced contact center, you can rely on a team of support agents who are experienced and trained in customer care. Your clients will have a better experience — and so will your staff.
Who can benefit from contact center solutions?
Businesses of all sizes. TeleDirect offers fully scalable contact center solutions to businesses across American industry. Whether you’re in healthcare, eCommerce, arts, education or any other sector, our advanced contact center platform and experienced agents will take your business to the next level. But don’t just take our word for it! Give us a call at 800-776-1081 for a detailed chat about how we can help your brand shine.
