Live Inbound Agents
With us, there’s always a friendly voice on the other side of the line. Our contact center providers are available whenever you need to answer a call and resolve any customer query.
Your customers’ needs don’t end when businesses close, so why should your support end? At TeleDirect, our call center platform is available 24/7, so you can provide coverage whenever your clients need it most.
Contact Center Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Dedicated call quality assurance score
Calls scored and monitored monthly
Our average speed to answer
We improve your customer experience and brand reputation
Contact us today for a personalized consultation. We'll respond immediately and come up with a gameplan. Together.
Our Clients Are Saying
Contact Center Services FAQs
They are your solution to better customer service. Businesses need great customer service to succeed, but many struggle to provide it. Contact center services remove that problem by becoming an extension of your business. We learn your values and branding to help tackle customer communication and support needs, like phone calls, bookings and case resolution.
One is more specific than the other. While contact and call centers have much in common, they come with one key difference. Call centers specifically tackle phone calls, while contact centers provide additional communication and support needs, like appointments or order processing. TeleDirect is a contact center: we offer a full range of customer support services.
It creates better business. Your team was hired for expertise in specific fields, so why should they handle customer support? With an outsourced contact center, you can rely on a team of support agents who are experienced and trained in customer care. Your clients will have a better experience — and so will your staff.
Businesses of all sizes. TeleDirect offers fully scalable contact center solutions to businesses across American industry. Whether you’re in healthcare, eCommerce, arts, education or any other sector, our advanced contact center platform and experienced agents will take your business to the next level. But don’t just take our word for it! Give us a call at 800-776-1081 for a detailed chat about how we can help your brand shine.