How long are your customers willing to wait for an email response or a return phone call? How about a face-to-face consultation or online chat? The clock is ticking – is your call center or…
The Waiting Game: Customer Wait Time Expectations
Call Centers are Here to Stay & Not Going Away: Here’s Why
Is your business looking to boost customer service, increase brand awareness, outperform the competition, and optimize revenue streams? An outsourced call center is an ideal way to do all of these things – and much…
Call Centers & Customer Satisfaction: Building Loyalty, Trust & More
Let’s talk about customer satisfaction for a minute. Building and growing relationships with each of your clients requires determined commitment, responsive customer service, and the ability to improve any contact center weakness – quickly, with…
5 Ways TeleDirect Can Aid Your ACO
Medicare continues to grow. And so do the ever-evolving responsibilities related to effective patient communication, billing inquiries, and other healthcare administrative tasks. Accountable care organizations (ACOs) are a key aspect in improving Medicare’s total continuum…
Order Taking & Call Center Integration: The TeleDirect Advantage
A sudden and sustained demand for your company’s products and services is a great situation – right? In most cases, yes. But one of your sales department’s most difficult “growing pains” occurs when a sudden…
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