Avoid Disgruntled Customers for Good!
Poor communication results in dissatisfied clients, a bad reputation and fewer sales. With TeleDirect’s outsourced dedicated agent services, the situation can be easily avoided, thanks to our:
- Razor-sharp focus. With TeleDirect, your outsourced agents will know your business strategy by heart. They will offer the same passion about your product that your own team has. The only difference is that your team has other jobs to perform—your agents’ sole focus will be on handling your customer contact.
- Overflow support. Busy periods are often synonymous with longer wait times and hectic customer service. Not on our watch! We provide shared agents to support your dedicated team when you’re at peak volume.
- On-brand solutions. When you team up with TeleDirect, you’ll be working with live agents who have been trained specifically on your campaign. They’ll provide your customers with the same brand experience you’ve established across all your platforms—you can even work together to develop custom scripts.
Dedicated Agent Support
Your dedicated agent team will function as an extension of your own business. Their sole focus is communicating with YOUR customers.
Your dedicated agents can provide the following services:
Why Use Our Dedicated Call Center Agent Solutions?
There are countless benefits to using a dedicated call center agent (as well as investing in shared services when necessary). Here are some of the top reasons to invest in an outsourced dedicated agent service:
- Happier customers. Your customers deserve care and attention from your support team. A dedicated agent will provide exactly that, leading to happier clients.
- More efficient team. Your staff has enough to do without tackling customer support and service. By outsourcing with a dedicated agent, your team will have more time and space to do their actual hired jobs.
- Better reputation. When you have satisfied customers and happy staff, that can only lead to one thing—good word of mouth. That matters more than any marketing campaign ever could.
- Increased ROI. When your brand enjoys a good reputation and happy staff and customers spreading the word, you’re bound to see more sales and a bigger bottom line.
What Do TeleDirect Dedicated Agents Offer Customers?
Treating clients with respect, ensuring they feel heard and answering all of their queries may seem easy enough—but many companies fall behind. By offering dedicated agent services—as well as shared support during peak periods—you are providing customers with the care and attention they deserve. This includes:
- 24/7 availability
- Live agent support
- Callback and reminder services
- First-class data security
What’s the difference between dedicated and shared agents?
Dedicated agents only focus on one business campaign. Shared agents have multiple projects, joining different teams when additional support is required.