24/7 Call Center Services
A 24/7 call answering service ensures that all your customers can reach you anytime, wherever they are.
A 24/7 answering service or call center provides round-the-clock customer support, ensuring that every call is answered — day or night, weekends, and holidays included. Businesses rely on 24/7 centers to handle inquiries, schedule appointments, process orders, and offer assistance without interruption, keeping customers connected at all times.
Call Center Services
Questions after business hours?
Issues can arise during nights and weekends — and our 24-hour call answering service ensures that customers can contact your team at any time.
Inbound Call Center
Inbound call centers refer to businesses staffed with agents who take inbound or incoming calls from prospects and existing customers of a business. When your clients come calling, our inbound call center agents are waiting on the other end of the line. Apart from the customer service function that many know to be part of inbound call center operations, TeleDirect offers many other inbound call center solutions. These include lead qualification, tier 1 tech support, reservation services, order processing, after-hours call support, and help desk services. Regardless of the size of your business operations, TeleDirect has the tools and technology needed to provide inbound calling services that are available 24/7. Especially as your business grows, you need a call center unit that can also scale alongside your business without issues. When you use our services, we become an extension of your company and provide on-brand, expert service 24 hours a day, seven days a week.
Outbound Call Center
Unlike inbound call centers, business operations providing outbound call center solutions make outbound or outgoing calls to prospects or existing customers. Reasons for initiating outgoing calls include market research, surveys and feedback, patient follow-up, appointment setting, customer retention, event registration, and scheduled callbacks.
When you use TeleDirect outbound call center services, our 24/7 service agents are ready to help you handle any type of outreach your business needs at the right time. Our outgoing call center services are solutions for businesses and establishments that need their internal teams to focus on their hired duties. Use TeleDirect solutions today and watch as we effectively handle all your outreach.
Surveys, Feedback, and Case Studies
Wondering how your 24-hour call center is performing? Our outbound agents help you get right to the source with our survey and feedback services. We get customer feedback so you can implement the right changes to your overall strategy. Aside from customer satisfaction surveys, our team of qualified agents can help you get users' feedback on new or existing products. Valuable information, data, and insights from our outbound efforts will help you discover areas for improvement that can inform future product/service development. We use agents across different locations in the country who know your customers and understand the local markets.
Scheduled Callbacks
A scheduled callback lets your customers choose when they'd like to receive a call back from your call center when the line is busy. Facing long holds and dropped calls? Not with TeleDirect. When your customers contact our call center, we arrange a convenient time to call them back so they can get on with their day.
Our scheduled callback ensures customers don’t continue to wait in line for support when they can just be reached by your agents at a convenient time. You don't have to worry whether we will or will not follow up with callback requests. Our agents are supported with a robust call center software solution that provides notifications and reminders, so we never miss a request!
24/7 Phone Answering Service Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Monthly Call Monitoring/Score Rate
Dedicated Customer Call Quality Assurance Score
Key Client ASA
How to Choose the Right 24/7 Call Center
Outsourcing your call center operations is a big decision. It can be challenging to let an external service provider handle your call operations because of the changes to your hiring culture and business processes. If you're having call center efficiency issues, it may be time to seek support from an outside provider. Don't have enough in-house resources to maintain a call center team? Are you having issues supporting your customers with after-hours call center help?
Below are some of the things you have to consider before outsourcing your call center operations to an external team.
Understand The Service You Need
Most call center operations are categorized into inbound and outbound services. Outbound means reaching out to customers or prospects mostly for marketing or sales purposes. Inbound means receiving prospects' or existing customers' calls for support on products and services. If you're looking to reach out to customers, choose outbound. If you have a program or software that you like to support customers on, choose inbound.Â
Regardless of which option you go for, tracking the success of the campaign is important. Request if the service provider has a reporting feature containing important metrics such as call completion and refusal reports. Always check the metrics to know if you're getting value from your investment.
Agents Location
If your business or establishment is US-based, then you are better off choosing a call center service with agents within the country instead of in an offshore location. When your customers call your representatives, you want to be sure that they can provide the needed support and be helpful. You also want the same thing when your reps make outbound calls.
Agents in overseas call centers where English is not the first language native English speakers may struggle to communicate effectively. Time zone differences are another factor. You want to ensure that when your US customers are calling, the agents aren't in bed. 24/7 service is important to your customers getting the support they need.
Dedicated or Shared Agents
Dedicated call center agents are assigned only to your company, which means you have their full time and attention. On the other hand, shared agents handle calls for more than one business.
Call center solutions with dedicated agents assigned only to your account are more expensive than shared agents. If your business processes and offerings demand familiarity and consistency, you may have to go the dedicated route.
Another option, known as a semi-dedicated model, is a blend of the two options. In this arrangement, the agents work with one or two other businesses in addition to yours. Even though they are not entirely focused on your business operations, their attention is less divided, so you can still expect to get quality service from this arrangement.
This third option is less common, so ask if this is an option the call center facility offers.
Compliance and Security
Run a business or an establishment in a highly regulated industry like healthcare? Then you know how critical it is for call center service operations to comply with HIPAA and other regulations mandating the protection and privacy of client information.
Security measures should be in place for disaster recovery and redundancy. In today's business landscape, most call center vendors use cloud solutions, which means they don't have to install and run their servers on-premise. This could mean limited control over the server. On the other hand, vendors with on-premise installation have full control over their IT resources.
You can choose an on-premise service provider if you are not sure about the security measures of cloud services. Note that most call centers operate over the cloud. This helps them to deliver cost-effective solutions, which is a better option for center operators with agents serving from multiple locations.
Overall, choosing a call center that operates over the cloud improves cost efficiency and agent flexibility. Just be sure to check how strong their security defenses are and see what regulations they comply with.
Ease of Integration
As mentioned earlier, outsourcing your call center operations to an external provider requires changes. To ensure little to no disruption to your business processes, you want to know how easy it is for the call center operator to unite their software, hardware, and other technology with yours. With experienced operators, your system integrations can be easy.
At TeleDirect, we make integration into your existing business systems, such as CRM, seamless. We also provide outbound and inbound call center solutions. Depending on your needs, you get shared or dedicated agents. Additionally, our call center professionals are in the United States to facilitate fast and efficient communications.
Ready to get your 24-hour call center operations running in no time, contact us today.
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Our Clients Are Saying
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
We have worked with TeleDirect for over 12 years and have had wonderful interactions with them; from their customer service reps, to billing, to the agents we call from time to time for test calls and script verification!
Amazing group to work with for your call center needs!
Teledirect was a great help during COVID, and until today. Our rep is always helping us with adopting to our schedules. We are now much more efficient than when we had a full-time receptionist. As a business owner, I saved countless hours and money. And best of all we never lose a message.
Have been working with TeleDirect for over a month now, and super impressed with the quality and professionalism of their agents. We’ve gotten great feedback from our customers, and feel very lucky to have found this team!
Excellent customer service. The team is very attentive, prompt, pleasant and most of all professional.
We have used TeleDirect for ten years now and are very pleased with them. Anytime we have had an issue or wanted to change something they are always accommodating.
TeleDirect has been a valued partner of ours for several years, and we have thoroughly enjoyed working with them as part of our extended team. The staff is knowledgeable, helpful, and agile. They have managed to seamlessly blend into our operations, and implement changes quickly as market conditions dictate. I would not hesitate to recommend this company.
Kat Keys with TeleDirect Client services provides us with excellent service! Kat has always been available to answer any and all our questions promptly as well as thoroughly. Very grateful to have someone like Kat to help us with all our needs. 5 stars!
Kat is so helpful! I highly recommend this service.
Teledirect has been crucial in handling seminar reservations for us. With them, we can focus on doing other things to keep our business running and our patients healthy!
Thank you Teledirect for the outstanding service. Our practice has been using this call center to handle incoming phone calls for the past 2 years and could not be happier with them. The team does an outstanding job handling incoming calls, screening callers and taking messages, which permits our minimal staff to devote so much more time to taking care of our patients. The team is always very responsive and reliable. We can’t recommend them highly enough.
I have had the pleasure of working with Teledirect now for a couple of years. They have provided our company with the peace of mind by knowing our clients are taken care of. They provide excellent service to our clients and have been able to handle all the different business needs we have. They have multiple tools to help your business succeed. They always respond promptly to communications, and work to solve any issues. I can’t imagine working with anyone else.
Teledirect is a great call answering service. It is a nice wholesome call center providing great service. We love their reservation platform. Our event registration process has been very organized using their service for guest registration. Thank you to the Teledirect folks. We appreciate it. Over the years, this is one vendor relationship which I have trusted and cherished.
I am a first timer when it comes to outsourcing. I signed up for their service about 6 months ago. I have used this call center for different campaigns and very pleased so far. We are a plumbing company where reliable professional support 24/7 is a must. Partnering with Teledirect has helped us to have happy customers. Billing is simple to the second. Transparent online portal with real time data. Thank you Teledirect.
We have been using TeleDirect as an off-hour call center to field service calls for our software company, to ask a few triage questions, and then contact our development team to engage with any issues. We have tested the service several times successfully, and have had flawless execution of the process we set up when actual customer calls have come in.
My CSR is responsive and informative. Their dashboard makes it easy to requisition phone numbers without any help from anyone else. Campaign creation is a piece of cake.
TeleDirect has done an admirable job for us ensuring connection with our clients. Colleen Sullivan is a most accommodating and efficient account manager. There will always be fine tuning of any product and she continues to make that process easy and effective.
After being a client of and working with TeleDirect services for about 15 years, TeleDirect’s commitment and ability to evolve with and respond to the challenges of supporting direct mail marketing is clearly impressive. The business really is all about people; caring for clients and their potential customers, caring for your own employees, which is delivered by this company.
Our account Rep Kat always responds quickly and efficiently to help with any questions or issue.
24/7 Call Center Services FAQs
Are your call center services available 24/7?
Yes, our expert agents located across the United States are always available to handle both inbound and outbound calls from your customers and prospects.
Are your operations compliant with HIPAA?
Yes, our call center software processes are fully compliant with HIPAA regulations. We use call center software and technological infrastructure that provides maximum security for client records and data.
How do agents handle my calls?
We have trained inbound and outbound agents providing services to businesses in different industries. When we work with you, we use our experience and expertise to create call scripts and systems that reflect your unique branding, values, and business verbiage.
Which industries do you serve?
We provide 24-hour call center services to businesses in different industries including insurance, healthcare, and finance. Regardless of the sector of your business or establishment, TeleDirect can help!
How can I get started?
You can get started with our 24/7 service call centers by contacting us with your needs and requirements. You can also use the form on our website to request a custom quote.
