You’re involved in the mortgage industry – so you already know how important personalized service is to your business. Crucial closing consultations, reassuring meetings, and more – your business is based on precise negotiations, responsive customer service, and attention to detail at every turn.
That’s why many mortgage firms are hesitant to outsource their contact centers. Can an outsourcing provider construct the same detail-oriented approach with a customer outreach program? What about automated call center functions? Is live agent support available in a pinch? There are many questions faced by anyone looking for an outsourced mortgage contact center. And one answer: TeleDirect.
TeleDirect business process outsourced (BPO) call center platform offers a multi-tier solution for many of the challenges facing mortgage firms today. From exceeding customer service benchmarks to gaining new clients, TeleDirect handles all of your mortgage contact center needs. Best of all, our proven call center system – already widely used in a multitude of business sectors and industries – has all the sales-friendly resources necessary to boost your bottom line.
How can TeleDirect increase sales, manage calls, and much more?
Trust TeleDirect for All of Your Mortgage Contact Center Needs
We’re all about elevating your customer service – and for mortgage firms, typical requirements align with our core competencies:
- Lead generation. Finding potential customers is paramount for your mortgage company. Without a steady stream of possible clients, it’s impossible to connect home buyers with the American dream. TeleDirect’s lead generation services are based off of our strategic, timely, always accurate multi-channel communication platform – because your would-be customers are always listening.
- Lead qualification. Generating leads is one thing – finding out which ones are more likely to pay for your mortgage services is quite another. TeleDirect utilizes advanced lead qualification processes – all built into our mortgage call center – to help you determine which leads are really worth pursuing. Thanks to our lead qualification tools, you’ll spend more time focused on what matters to your business. TeleDirect helps your mortgage firm save considerable upfront time, allowing more efficient backend sales techniques – and ultimately, time is money!
- Outbound communication. TeleDirect’s sales-friendly call center platform gives you advantages galore with our comprehensive outbound mortgage call center services. From telesales & upsells to helpful survey & feedback tools, it all starts with our outbound call center. Managed by our highly trained agents – rated as one of the most professional workforces in the mortgage call center industry – our outbound suite of services give you a decided advantage over the competition.
- Appointments. Mortgage firms require face-to-face meetings for a variety of reasons. From signing the closing papers to discussing important long-term financial obligations, there’s nothing like a personal consultation. That’s where TeleDirect’s appointment setting feature – included with our powerful call center platform – provides real-time, in-person attention to your clients. Most people don’t think of a call center as the starting point for personalized service, but TeleDirect isn’t your normal BPO mortgage call center solution. Our appointment setting solution is a key element of our overall outbound call center functionality – and will also help you meet key performance indicators (KPIs).
Those are just a few reasons why TeleDirect is the smart choice for managing your mortgage call center. Make the switch to TeleDirect today, and discover a whole new way of doing business!
Contact TeleDirect Today – Enhance & Improve Your Mortgage Call Center!
Give your clients world-class customer service – it all starts with your mortgage contact center. With TeleDirect’s powerful, robust call center tools at your disposal, you’ll have the flexibility to handle incoming calls, enhance your outbound communication strategy, and set face-to-face appointments – all simultaneously!
And that’s not all – with our turnkey call center platform, we’ll take our efficient, versatile model and customize it to fit your mortgage company’s exact call center requirements. Whether you need to upgrade your lead qualification or overhaul your entire mortgage contact center, TeleDirect has the solutions you need – and we’re ready to help you today.
Connect with our mortgage call center consultants today. You can call our office directly at (800) 776-1081, or go to our customer contact form. We’ll reach out and start working on a solution ASAP. Thanks for considering TeleDirect for your mortgage contact center needs – we look forward to improving your business today.
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.
