Montgomery Call Center Services
High quality, US-based call center agents serving Montgomery businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Unlock Success: Montgomery's Call Center Solution
We can help. Our US-based call centers provide inbound and outbound call center services throughout the United States. We also offer a full suite of call center outsourcing solutions to Montgomery businesses and throughout the state of Alabama.
Inbound Call Center
Talented inbound call center agents provide top-notch experiences for customers.
Outbound Call Center
Outbound business solutions delivered by highly-trained, results-driven agents.
Lead Qualification
Experience personable call engagement that converts prospects into happy customers.
Market Research
Gather priceless market insights from agents who specialize in info-sourcing.
Customer Service
As an extension of your Montgomery company, we deliver professionalism and expertise.
Telesales and Upsales
Proactively identify new opportunities for lead conversion and closed deals.
Overflow & After Hours Support
Leverage 24/7/365 service with high agent uptimes to serve your customers.
Scheduled Callbacks
Never miss a pre-scheduled call for your Montgomery customers’ convenience.
Serving Montgomery, AL with Exceptional Call Center Service
Build Sales Momentum
Don’t miss opportunities to convert customers and close deals in Montgomery. Outbound specialists are trained to handle strategic callbacks, lead follow-ups, and satisfaction surveys.
Benefit from 24/7 Coverage
Customer needs don’t stop at 5:00 p.m. Provide Montgomery customers with extended support at any time, and keep your service options flowing smoothly.
Increase Technical Support Outcomes
Outsourced tech support is one more way to deliver white-glove experiences for Montgomery customers. We’ll handle heavy call volumes and increased infrastructure demand.
Montgomery: Where Business Meets Opportunity
Montgomery, often hailed as the birthplace of the Civil Rights Movement is a thriving hub of culture, commerce, and opportunity. Just as this diverse and dynamic city disrupts the status quo, businesses in Montgomery aim for excellence in their respective fields. At TeleDirect, we understand the fast-paced and competitive nature of Montgomery’s business landscape. That’s why we’re dedicated to providing top-notch call center services to support your business’s growth and success. Our mission is to help Montgomery-based businesses reach new heights by providing unparalleled customer service, ensuring that you can focus on what you do best while we handle your customer interactions seamlessly.
Our Montgomery Call Center Service Stats
Montgomery clients choose us for industry-leading response times and exceptional quality assurance scores.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Montgomery Call Center FAQs
Who is the best call center service provider in Montgomery?
TeleDirect is a 24/7 U.S. based call center for clients in Montgomery, Alabama. With inbound and outbound options, we help you save time and grow revenue.
What are the 3 types of call centers in Montgomery?
Call centers are inbound, outbound, or blended. As an extension of your company, TeleDirect offers multiple services to help you take advantage of every opportunity.
How many calls can a TeleDirect Montgomery call center handle?
TeleDirect’s trained and specialized agents handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to each new caller or opportunity.
What is a good average speed to answer in a Montgomery call center?
At TeleDirect, our average time to answer is only 11 seconds. Agents reduce caller wait and handling times to deliver better experiences all-around.
What is the average calls per day at the Montgomery call center?
On average, our monthly call center call volume is 9,400 calls. This equates to 300+ calls daily. We score nearly 1,700 calls to ensure exceptional results.
