Lead Response Management
We understand that nurturing prospects from the time they show interest to when they buy requires effort. As the leader in the industry, TeleDirect lead response management solutions simplify the lead response process and get you the desired results. Learn more today.
A Lead Response Management Call Center helps businesses connect with prospects the moment they express interest. Trained agents respond to inbound leads in real time — answering questions, qualifying prospects, and scheduling appointments — to maximize conversion rates and ensure no opportunity goes unanswered.
Multi-Channel Communication
TeleDirect is a Business Process Outsourcing (BPO) provider offering lead generation call center services. This means we combine call center services with regular lead generation offerings. You can trust our trained and experienced call center agents to use their over-the-phone sales skills with modern tech tools like CRM to get as many as possible prospects into your funnels. They’ll also make sure leads with higher potential are nurtured into conversion.
Lead Verification
Our inbound and outbound agents are keen on making sure that leads you’ve poured efforts and resources into don’t turn out invalid when it’s time to qualify such leads. To avoid getting further down your funnel prospects who have no intention of buying or subscribing to your service, everything starts with a lead verification service.
Our lead gen call center agents use email verification tools, data cleaning software, and verification services to check if the contact details of a lead are correct. TeleDirect talents will also eliminate duplicates and check for contact legitimacy when applicable. We do this at the early stage of our lead response solution to ensure the accuracy and validity of leads to be qualified. The good thing is instead of charging for this service separately, we included it as part of our overall lead gen response management. Talk to a customer care rep at TeleDirect today for more information
Lead Qualification
We don't stop at verifying leads. TeleDirect boosts your lead generation efforts with our lead verification service to ensure verified leads are fit for your product or service. There is no need to pass forward leads with no intention of buying or subscribing to your service.
Using different sales qualification criteria and frameworks, TeleDirect lead response management service will consider factors such as pain points, budget, ability to make the buying decision, and timeline to determine if a lead has a higher chance of buying. We can work with your already established lead qualification structure to filter prospects based on your requirements. Qualified leads can be passed to your internal service team or we close the deal for you. Our lead qualification solution helps ensure that the greatest efforts are directed toward prospects with the potential to convert.
Lead Conversion
Looking for a lead generation call center that can convert qualified prospects into buyers? TeleDirect will provide ongoing communication and support to keep leads engaged and move them closer to a purchase decision.
Whether it's to send personalized emails, use text messaging channels, or make outbound calls, we have all it takes to nurture leads and provide conversion. Our agents can work with your internal sales and marketing departments for training on objections and how to handle these sales blockers.
If it's part of the arrangement to help negotiate terms, complete paperwork and assist prospects in finalizing payments, trust that TeleDirect has all it takes to maximize the number of qualified leads that eventually become customers. We have content marketing, sales automation, CRM, and presentation software applications to get things done effectively and efficiently. Contact us today for more information on how to get started
TCPA Compliance
Adhering to TCPA regulations is not simple as the complexity of phone data continues to evolve. TeleDirect is a trusted expert in managing telecommunications data and partners with our clients on the best solution to align with their risk tolerance for outbound dialing.
Download the information below to learn more about TCPA risk mitigation and how we can partner with you to define the best solution for your organization's needs.
Lead Generation Call Center Services: Stats
through cost-effective solutions.
Key client Average Speed to Answer (ASA)
Amount of leads actually contacted
Monthly calls monitored and scored
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Our Lead Generation Call Center’s Clients Are Saying
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
We have worked with TeleDirect for over 12 years and have had wonderful interactions with them; from their customer service reps, to billing, to the agents we call from time to time for test calls and script verification!
Amazing group to work with for your call center needs!
Teledirect was a great help during COVID, and until today. Our rep is always helping us with adopting to our schedules. We are now much more efficient than when we had a full-time receptionist. As a business owner, I saved countless hours and money. And best of all we never lose a message.
Have been working with TeleDirect for over a month now, and super impressed with the quality and professionalism of their agents. We’ve gotten great feedback from our customers, and feel very lucky to have found this team!
Excellent customer service. The team is very attentive, prompt, pleasant and most of all professional.
We have used TeleDirect for ten years now and are very pleased with them. Anytime we have had an issue or wanted to change something they are always accommodating.
TeleDirect has been a valued partner of ours for several years, and we have thoroughly enjoyed working with them as part of our extended team. The staff is knowledgeable, helpful, and agile. They have managed to seamlessly blend into our operations, and implement changes quickly as market conditions dictate. I would not hesitate to recommend this company.
Kat Keys with TeleDirect Client services provides us with excellent service! Kat has always been available to answer any and all our questions promptly as well as thoroughly. Very grateful to have someone like Kat to help us with all our needs. 5 stars!
Kat is so helpful! I highly recommend this service.
Teledirect has been crucial in handling seminar reservations for us. With them, we can focus on doing other things to keep our business running and our patients healthy!
Thank you Teledirect for the outstanding service. Our practice has been using this call center to handle incoming phone calls for the past 2 years and could not be happier with them. The team does an outstanding job handling incoming calls, screening callers and taking messages, which permits our minimal staff to devote so much more time to taking care of our patients. The team is always very responsive and reliable. We can’t recommend them highly enough.
I have had the pleasure of working with Teledirect now for a couple of years. They have provided our company with the peace of mind by knowing our clients are taken care of. They provide excellent service to our clients and have been able to handle all the different business needs we have. They have multiple tools to help your business succeed. They always respond promptly to communications, and work to solve any issues. I can’t imagine working with anyone else.
Teledirect is a great call answering service. It is a nice wholesome call center providing great service. We love their reservation platform. Our event registration process has been very organized using their service for guest registration. Thank you to the Teledirect folks. We appreciate it. Over the years, this is one vendor relationship which I have trusted and cherished.
I am a first timer when it comes to outsourcing. I signed up for their service about 6 months ago. I have used this call center for different campaigns and very pleased so far. We are a plumbing company where reliable professional support 24/7 is a must. Partnering with Teledirect has helped us to have happy customers. Billing is simple to the second. Transparent online portal with real time data. Thank you Teledirect.
We have been using TeleDirect as an off-hour call center to field service calls for our software company, to ask a few triage questions, and then contact our development team to engage with any issues. We have tested the service several times successfully, and have had flawless execution of the process we set up when actual customer calls have come in.
My CSR is responsive and informative. Their dashboard makes it easy to requisition phone numbers without any help from anyone else. Campaign creation is a piece of cake.
TeleDirect has done an admirable job for us ensuring connection with our clients. Colleen Sullivan is a most accommodating and efficient account manager. There will always be fine tuning of any product and she continues to make that process easy and effective.
After being a client of and working with TeleDirect services for about 15 years, TeleDirect’s commitment and ability to evolve with and respond to the challenges of supporting direct mail marketing is clearly impressive. The business really is all about people; caring for clients and their potential customers, caring for your own employees, which is delivered by this company.
Our account Rep Kat always responds quickly and efficiently to help with any questions or issue.
TeleDirect: The Leader in Outsourced Lead Generation
Lead Generation Services | Outbound Lead Generation Service for B2B & SAAS | Lead Management Call Center & More!
Finding the perfect balance between your call center performance and lead generation is a challenge for any business; you want your call center to handle a heavy workload, but you don’t want to overburden your infrastructure with additional lead qualification or lead generation services.
It’s a problem that has vexed firms ever since call centers became a prominent part of customer service. But with TeleDirect’s outbound B2B lead generation services and other sales-focused resources, finding that perfect balance is easier than ever!
At TeleDirect, we realize the inherent juxtaposition with wanting to satisfy current customers while prospecting for new ones. And thanks to our B2B lead generation services with call center leads, your answering service can be modified to offer value you never thought possible. Our call center leads allow you to cost effectively generate additional sales opportunities and keep your sales team focused on selling rather than chasing deals. This simple shift delivers a high return on time and often shifts our service from an expense you need to a profit center you can’t do without. See how our B2B lead generation services can help today – just complete our customer contact form!
How a B2B Lead Generation Call Center Improves Business Opportunities
In theory, a call answering service is the perfect outlet to enhance your sales activity. Most answering services are ripe with potential to support your sales efforts. After all, they have the automated dialing technology, man power, operational oversight and specific focus you wish you had the time and resources to deploy sales efforts with. Yet in practical application, few business process outsourcing (BPO) firms are able to capitalize on this considerable potential to create lead generation services. TeleDirect’s call center platform isn’t just a client communication application – it’s a lead generation call center as well!
Call center leads are always there – but do you have the lead generation services in place to capture new business opportunities? TeleDirect’s outbound lead generation service for B2B with our software-as-a-service (SAAS) call center platform and other tools!
TeleDirect also provides:
- Outsourced B2B lead generation – our prospecting experts and BPO services, along with continuous call center leads, will help drive further business, even as you’re dealing with current clients.
- Lead verification – sifting through the “noise” of 24/7 lead generation can be confusing. That’s why TeleDirect’s lead verification services and B2B lead generation call center rapidly process inquiries about your products and services. Lead generation services are all about timing, and TeleDirect delivers timely results each and every time!
- Continued engagement – a lead gen call center is only as good as its support structure. With built-in engagement channels (social media, surveys, etc.) and other outsourced lead generation techniques, TeleDirect helps keep your customers engaged and informed with timely, well-planned contact.
- Lead conversion – once your potential customers have been sourced and engaged, it’s time to close the deal. Outsourced lead generation is only the first part of the sales equation. Converting leads requires a professional touch, not to mention the expertise to instill trust and confidence in your customers – regardless of your industry. TeleDirect shows the way with smart, sustainable outbound lead generation services for B2B with our SAAS and other practical solutions!
Lead Qualification Services & Lead Generation Outsourcing – Get TeleDirect’s Expertise
If your business needs help with a lead generation call center, or if you’re interested in optimizing your call center leads, contact TeleDirect today. Enjoy all the advantages of a lead gen call center without compromising your existing business objectives! With TeleDirect’s proven outbound B2B lead generation capability, your call center will have more flexibility and become a superior sales support tool.
TeleDirect’s complete line of BPO strategies, including lead generation outsourcing, improves your overall customer satisfaction rates. But to focus on customer service, you first have to engage and retain potential clients. Our b2b lead generation services have helped many firms, and we can help yours, too!
To connect with one of our lead generation call center consultants, please call us at (800) 776-1081. You can also complete our client contact form and one of our representatives will be in touch. If you don’t get started today, your competition surely will.
Thanks for visiting TeleDirect, the best call center and the leader in lead generation services! We look forward to speaking with you soon about your lead management call center requirements.
Lead Response Management FAQs
We answer below some of the frequently asked questions.
What is Lead Response Management?
The key to more conversions. Lead response management services combine various tools with helping convert potential customers (aka “leads”) into loyal clients. While many companies try to do this within their internal sales team, successful ones outsource a dedicated service to provide those tools.
What does “lead verification” mean?
Establishing interest. Let’s say your brand recently ran a giveaway vacation sweepstakes with email addresses as an entry. Your next job is determining how many of those leads provided their email address due to genuine interest in your product and who just wanted the free vacation. A lead verification phone call will help clear this up.
Is “lead qualification” different from verification?
Yes. While lead verification is about identifying interested leads, qualification determines how many of these leads will realistically invest in your product or service. This helps your team siphon down the number of true leads to properly contact and convert them to customers.
Can my team handle lead response management on our own?
It depends. If you have an in-house outbound customer service team, then yes. However, most businesses don’t have this. Don't expect staff in other roles to “double up” by calling leads. You want your response team to have conversions as their No. 1 priority. That’s why we recommend outsourcing help.
Who can help my business manage leads?
A dedicated call center. A BPO call center like TeleDirect is staffed with lead response experts who understand the art of conversions and conversation. Our outbound calling team has all the tools you need to verify, qualify and eventually convert your most significant leads into long-standing customers. Call (800) 77-1081 today to learn more.
