El Paso Call Center Services
High-quality, U.S.-based call center outsource solutions serving El Paso businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Are you searching for El Paso call center services?
We can help. We are U.S.-based call centers providing inbound and outbound call center services throughout the United States and offer a full suite of call center outsourcing solutions to El Paso businesses and throughout Texas.
Inbound Call Center Agents
A friendly voice on the other end of the line, every time.
Outbound Call Center Agents
We’ll handle all of your outgoing calls for you.
24/7 Coverage
Round-the-clock support shows customers you care.
Lead Response Management
Convert more leads and increase your bottom line.
Reservation Services
Appointment-making, made simple.
Customized Scripting
Create a cohesive brand experience.
Callbacks & Reminders
Don’t let anyone slip through the cracks!
Customer Satisfaction Surveys
Go right to the source to check performance.
Serving El Paso, TX with Exceptional Call Center Service
Live Inbound Support Agents
With a TeleDirect call center, El Paso businesses can offer customers live, customized support whenever an issue arises. This helps solve cases quicker and with more specificity than fully automated services.
24/7 Coverage
Your El Paso answering service might be located in Texas, but it’ll serve the entire nation. Thanks to our flexible coverage hours, your business can receive calls from customers in every time zone across the country.
Lead Response Management
Our lead generation service enables El Paso businesses to convert more customers and retain their pre-existing ones. We work hard to qualify potential leads and give them the dedicated attention they need to become loyal customers.
Texas Call Center Services by City
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Our El Paso Call Center Service Stats
Our El Paso clients choose us for a reason: multi-channel expertise and exceptional results delivered.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
El Paso Call Center FAQs
Who is the best call center service provider in El Paso
TeleDirect! We serve businesses across El Paso County and beyond! Plus, our flexible coverage options allow you to service customers across Texas and the entire United States.
What are the three types of call centers in El Paso?
Inbound, outbound and hybrid. Inbound contact centers will handle all the phone calls your business receives. Outbound call centers will contact your customers directly. A hybrid will offer both of these services. TeleDirect provides all three: hybrid, inbound and outbound BPO services.
How many calls can TeleDirect El Paso call center handle?
An infinite amount. At TeleDirect, we offer fully scalable services, so we always have the right amount of agents to match your demand. If your business is booming, we’ll ensure your call center has plenty of agents. During slower periods, we’ll rein it in until your volume increases.
What is a good average speed to answer in El Paso call center?
22-28 seconds. Your customers should never wait more than 30 seconds for somebody to answer their calls. Ideally, this should be an even smaller time frame. At TeleDirect, our agents aim for around 22 seconds.
What are the average calls per day at the El Paso call center?
That depends! Certain industries require much more phone time than “average,” and specific periods might be busier than others. At TeleDirect, we have substantial experience with dozens of industries across Texas. If you’re curious about call volume in your industry, contact our team at (800) 776-1081.
