Are you searching for El Paso call center services?
We can help. We are U.S.-based call centers providing inbound and outbound call center services throughout the United States and offer a full suite of call center outsourcing solutions to El Paso businesses and throughout Texas.
Serving El Paso, TX with Exceptional Call Center Service
Live Inbound Support Agents
With a TeleDirect call center, El Paso businesses can offer customers live, customized support whenever an issue arises. This helps solve cases quicker and with more specificity than fully automated services.
Your El Paso answering service might be located in Texas, but it’ll serve the entire nation. Thanks to our flexible coverage hours, your business can receive calls from customers in every time zone across the country.
Lead Response Management
Our lead generation service enables El Paso businesses to convert more customers and retain their pre-existing ones. We work hard to qualify potential leads and give them the dedicated attention they need to become loyal customers.
Texas Call Center Services by City
Our El Paso Call Center Service Stats
Our El Paso clients choose us for a reason: multi-channel expertise and exceptional results delivered.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
El Paso Call Center FAQs
TeleDirect! We serve businesses across El Paso County and beyond! Plus, our flexible coverage options allow you to service customers across Texas and the entire United States.
Inbound, outbound and hybrid. Inbound contact centers will handle all the phone calls your business receives. Outbound call centers will contact your customers directly. A hybrid will offer both of these services. TeleDirect provides all three: hybrid, inbound and outbound BPO services.
An infinite amount. At TeleDirect, we offer fully scalable services, so we always have the right amount of agents to match your demand. If your business is booming, we’ll ensure your call center has plenty of agents. During slower periods, we’ll rein it in until your volume increases.
22-28 seconds. Your customers should never wait more than 30 seconds for somebody to answer their calls. Ideally, this should be an even smaller time frame. At TeleDirect, our agents aim for around 22 seconds.
That depends! Certain industries require much more phone time than “average,” and specific periods might be busier than others. At TeleDirect, we have substantial experience with dozens of industries across Texas. If you’re curious about call volume in your industry, contact our team at (800) 776-1081.