Unlock Success: Chicago's Call Center Solution
We can help. Our US-based call centers provide inbound and outbound call center services throughout the United States. We also offer a full suite of call center outsourcing solutions to Chicago businesses and throughout the state of Illinois.
Serving Chicago, IL with Exceptional Call Center Service
Provide First-Class Service
Chicago clients and customers want to do business with trustworthy organizations. Allow our experienced and professional agents to deliver “wow-worthy” customer interactions.
Grow with Better Research
Enhance your Chicago call center today so that you can leverage more customer insights and valuable data. We’ll deliver timely market research when it matters most.
Chicago: Where Business Meets Opportunity
Chicago, often hailed as the “Windy City” is a thriving hub of business, commerce, and opportunity. Just as this diverse and dynamic city is widely recognizable with jaw-dropping architecture and food scene, businesses in Chicago also aim for excellence in their respective fields. At TeleDirect, we understand the fast-paced and competitive nature of Chicago’s business landscape. That’s why we’re dedicated to providing top-notch call center services to support your business’s growth and success. Our mission is to help Chicago-based businesses reach new heights by providing unparalleled customer service, ensuring that you can focus on what you do best while we handle your customer interactions seamlessly.
Our Chicago Call Center Service Stats
Our Chicago clients choose us for incredible customer service experiences and more advanced market research.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Chicago Call Center FAQs
With 24/7 inbound and outbound options, TeleDirect is the best solution for Illinois-based businesses. Our goal is to help you save resources and achieve growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your company and has multiple services to help you achieve business or revenue growth.
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.