Chicago Call Center Services
High quality, US-based call center agents serving Chicago businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Unlock Success: Chicago's Call Center Solution
We can help. Our US-based call centers provide inbound and outbound call center services throughout the United States. We also offer a full suite of call center outsourcing solutions to Chicago businesses and throughout the state of Illinois.
Inbound Call Center
Dedicated inbound call center reps focus on your results-driven business growth.
Outbound Call Center
TeleDirect agents support outbound growth goals across multiple industries in your region.
Customer Service
Scalable customer solutions deliver trusted experience and brand expertise.
Telesales and Upsales
Proactively identify new opportunities for lead conversion and closed deals in Chicago.
Direct Response & Media Support
Finetune printed marketing and online advertising materials using our expert communication strategies.
Lead Generation
Capitalize each new Chicago business opportunity by connecting with prospects at the perfect time.
Tier I Tech Support
Outsource your Chicago tech support as a way to expand local business through managed IT services.
Customer Retention
Address customer concerns and questions in real-time with 24/7 servicing options.
Serving Chicago, IL with Exceptional Call Center Service
Engineer Expert Tech Support
Don’t strain your Chicago IT resources in order to grow. TeleDirect’s outsourced IT services are widely available any time of the day or night.
Provide First-Class Service
Chicago clients and customers want to do business with trustworthy organizations. Allow our experienced and professional agents to deliver “wow-worthy” customer interactions.
Grow with Better Research
Enhance your Chicago call center today so that you can leverage more customer insights and valuable data. We’ll deliver timely market research when it matters most.
Chicago: Where Business Meets Opportunity
Chicago, often hailed as the “Windy City” is a thriving hub of business, commerce, and opportunity. Just as this diverse and dynamic city is widely recognizable with jaw-dropping architecture and food scene, businesses in Chicago also aim for excellence in their respective fields. At TeleDirect, we understand the fast-paced and competitive nature of Chicago’s business landscape. That’s why we’re dedicated to providing top-notch call center services to support your business’s growth and success. Our mission is to help Chicago-based businesses reach new heights by providing unparalleled customer service, ensuring that you can focus on what you do best while we handle your customer interactions seamlessly.
Our Chicago Call Center Service Stats
Our Chicago clients choose us for incredible customer service experiences and more advanced market research.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Chicago Call Center FAQs
Who is the best call center service provider in Chicago?
With 24/7 inbound and outbound options, TeleDirect is the best solution for Illinois-based businesses. Our goal is to help you save resources and achieve growth at scale.
What are the 3 types of call centers in Chicago?
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your company and has multiple services to help you achieve business or revenue growth.
How many calls can TeleDirect’s Chicago call center handle?
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
What is a good average speed to answer in a Chicago call center?
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
What is the average number of calls per day at the Chicago call center?
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.
What Chicago Clients Are Saying
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.