Atlanta Call Center Services
High quality, US-based call center agents serving Atlanta businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Unlock Success: Atlanta's Call Center Solution
We can help. Our US-based call centers provide inbound and outbound call center services throughout the United States. We also offer a full suite of call center outsourcing solutions to Atlanta businesses and throughout the state of Georgia.
Inbound Call Center
Get uninterrupted access to our dedicated inbound call agents who specialize in your needs.
Outbound Call Center
TeleDirect supports outbound growth goals across multiple state industries—ideal for the Peach State and owners in Atlanta.
Lead Qualification
Get qualified leads through cost-effective and conversion-based B2B lead qualification tactics in Atlanta.
Market Research
Leverage more Atlanta business opportunities with in-depth customer data and research insights.
Tier I Tech Support
Outsourced tech support boosts Georgia-based business with managed IT services.
Overflow & After Hours Support
Keep incredible customer responses flowing—even after normal operational hours.
Customer Service
TeleDirect’s scalable service options offer trusted experience and support to your most valuable clients and customers.
Customer Retention
Address customer concerns and questions in real-time with outsourced service options.
Serving Atlanta, GA with Exceptional Call Center Service
Boosted Support for Tech Overflow
Troubleshooting customer IT issues can strain your Atlanta resources and tech teams, resulting in frustration. Avoid troublesome bottlenecks with outsourced support and professional IT services.
Accomplish Work Outside of Business Hours
At TeleDirect, we work while you sleep! After-hours and overflow support allows you to have confidence in 24/7 Atlanta business opportunities, without having to add more internal resources.
Send Qualified Leads
Immediately send your sales team qualified and vetted leads in Atlanta. We’ll do the heavy lifting to convert inquiries into sales, and prospects into customers—all based on perfect timing.
Atlanta: Where Business Meets Opportunity
Atlanta, often called the “New York City” of the south, is a thriving hub of innovation, commerce, and opportunity. Just as this diverse and dynamic city offers a rich blend of history and culture, businesses in Atlanta aim for excellence in their respective fields. At TeleDirect, we understand the fast-paced and competitive nature of Atlanta’s business landscape. That’s why we’re dedicated to providing top-notch call center services to support your business’s growth and success. Our mission is to help Atlanta-based businesses reach new heights by providing unparalleled customer service, ensuring that you can focus on what you do best while we handle your customer interactions seamlessly.
Our Atlanta Call Center Service Stats
Our Atlanta, Georgia clients choose us for lead generation opportunities and round-the-clock support.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Atlanta Call Center FAQs
Who is the best call center service provider in Atlanta?
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Georgia businesses. We offer flexible and scalable solutions that help you save time and resources.
What are the 3 types of call centers in Atlanta?
Call centers are typically inbound, outbound, or a blended model. At TeleDirect, you’ll have access to all of these services so that you can expand your customer reach and save money.
How many calls can TeleDirect Atlanta call center handle?
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
What is a good average speed to answer in an Atlanta call center?
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
What is the average number of calls per day at the Atlanta call center?
Our national monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Georgia clients seek for growth.
