Tampa Call Center Services
High-quality, U.S- based call center agents serving Tampa businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Are you searching for Tampa call center services?
We can help. We are U.S.-based call centers providing inbound and outbound call center services throughout the United States and offer a full suite of call center outsourcing solutions to Tampa businesses and throughout the state of Florida.
Inbound Call Center Agents
When Tampa calls, we’re here to answer.
Outbound Call Center Agents
No need to reach out to clients and leads—we’ll do it for you.
Lead Response Management
Convert more leads—and without logging more hours.
24/7 Coverage
We’re available whenever issues arise, not just during standard business hours.
Reservation Services
We remove the stress from bookings.
Customer Satisfaction Surveys
Don’t wonder how your customers are feeling—ask them.
Customized Scripting
Our agents can speak in your brand’s voice.
Callbacks and Reminders
Say goodbye to “no-shows” and optimize your time.
Serving Tampa, FL with Exceptional Call Center Service
Live Inbound Agents
Why do businesses choose us over other call center companies in Florida? One primary reason is our amazing live agents. Using their years of experience in customer support, our agents will become a much-appreciated extension of your team.
Customized Scripting
Are you looking for BPO companies in Florida that will provide great branded customer support? At TeleDirect, we work with your team to develop customized scripts with your chosen verbiage to give all your customers a cohesive experience.
24/7 Coverage
Tampa, there’s no need for you to work overtime. TeleDirect’s customer support solutions include after-hours call coverage. That way, your clients can receive full support at any hour, even when your internal team is off the clock.
Florida Call Center Services by City
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Our Tampa Call Center Service Stats
Our Tampa clients choose us for a reason: multi-channel expertise and exceptional results delivered.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Tampa Call Center FAQs
Who is the best call center service provider in Tampa?
TeleDirect! Tampa businesses can rely on us as the best call and answering service provider in town. We serve multiple industries across Florida and the United States to ensure your company reaches as many customers as possible.
What are the 3 types of call centers in Tampa?
Inbound, outbound and hybrid. Customer service outsourcing companies typically offer inbound/answering services, outbound/calling services or a combination of the two. TeleDirect is an entirely scalable service that provides all of these options depending on your company’s unique needs at any given time.
How many calls can the TeleDirect Tampa call center handle?
As many as you get! At TeleDirect, we provide fully scalable customer service solutions to Tampa businesses. When business is booming, we’ll make sure your call center has plenty of agents ready to take and make calls. We’ll scale it back during quieter periods until your next high-volume interval.
What is a good average speed to answer in a Tampa call center?
22-28 seconds. We find that callers lose their patience when they wait for more than 30 seconds. That’s why the TeleDirect team strives to answer every call within 22-28 seconds.
What is the average daily call rate at the Tampa call center?
It depends. Our Tampa agents take varying call volumes depending on the businesses and industries they represent. Some industries naturally require more phone time than others. Contact our team to learn more about the average call volume of Florida businesses in your industry.
