Are you searching for Tampa call center services?
We can help. We are U.S.-based call centers providing inbound and outbound call center services throughout the United States and offer a full suite of call center outsourcing solutions to Tampa businesses and throughout the state of Florida.
Serving Tampa, FL with Exceptional Call Center Service
Live Inbound Agents
Why do businesses choose us over other call center companies in Florida? One primary reason is our amazing live agents. Using their years of experience in customer support, our agents will become a much-appreciated extension of your team.
Are you looking for BPO companies in Florida that will provide great branded customer support? At TeleDirect, we work with your team to develop customized scripts with your chosen verbiage to give all your customers a cohesive experience.
Tampa, there’s no need for you to work overtime. TeleDirect’s customer support solutions include after-hours call coverage. That way, your clients can receive full support at any hour, even when your internal team is off the clock.
Our Tampa Call Center Service Stats
Our Tampa clients choose us for a reason: multi-channel expertise and exceptional results delivered.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Tampa Call Center FAQs
TeleDirect! Tampa businesses can rely on us as the best call and answering service provider in town. We serve multiple industries across Florida and the United States to ensure your company reaches as many customers as possible.
Inbound, outbound and hybrid. Customer service outsourcing companies typically offer inbound/answering services, outbound/calling services or a combination of the two. TeleDirect is an entirely scalable service that provides all of these options depending on your company’s unique needs at any given time.
As many as you get! At TeleDirect, we provide fully scalable customer service solutions to Tampa businesses. When business is booming, we’ll make sure your call center has plenty of agents ready to take and make calls. We’ll scale it back during quieter periods until your next high-volume interval.
22-28 seconds. We find that callers lose their patience when they wait for more than 30 seconds. That’s why the TeleDirect team strives to answer every call within 22-28 seconds.
It depends. Our Tampa agents take varying call volumes depending on the businesses and industries they represent. Some industries naturally require more phone time than others. Contact our team to learn more about the average call volume of Florida businesses in your industry.