So you’d like to be a call center rep! One of the fastest-growing work from home jobs, call center reps are the heart of today’s call centers. And unlike yesteryear’s call centers, contemporary call center associates are involved in everything from sales support to data entry to reservations and more!
TeleDirect, the leader in business process outsourcing (BPO) services, relies on well-trained, professional call center reps to improve customer satisfaction rates and ensure our outsourced call center activities are timely, accurate and on track with client expectations.
What is involved with call center rep job duties, and what exactly defines the typical call center representative job description? Keep reading to find out more!
Call Center Rep Job Description
Call center rep job duties entail a multitude of tasks, including customer service, client communication, and much more. Call center representatives execute the day-to-day activities that make a call center run well, including:
- Answers client questions
- Books reservations
- Outbound support activities – customer retention, event registration & more
- Inbound support activities – lead qualification, overflow & after hours support & more
- Request fulfillment
- Call center database maintenance – data entry, call notes & more
- Solves problems – escalates requests, prioritizes duties, other related activities
- Educates clients on products & services
- And much more
As you can see, call center rep job duties span the entire continuum of customer service. 20 years ago, a call center rep answered phones, set appointments, and executed similar priorities. But call centers have changed immensely over the past generation – and along with it, call center rep job duties have changed as well.
For educational requirements, a high school diploma typically suffices, while previous customer service experience – not necessarily work through a call center – is extremely helpful in acquiring a job in the call center industry. For advanced call center duties or multi-national platforms, fluency in multiple languages is part of a desirable call center rep job description.
If you’re looking to work with one of the best work from home outsourcing call centers, TeleDirect is interested in hearing from you! We’re always looking for passionate professional call center reps to join our team – so apply today! If you have any questions about a call center representative job description or anything else, contact us and we’ll be happy to answer your questions.
Thanks for considering TeleDirect for your next call center rep position – we look forward to hearing from you soon.
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.