Business is booming. Orders never stop. It seems like your business never slows down.
Those are great “problems” to have, right? Explosive growth, while exciting, also presents unique challenges for business, particularly smaller enterprises. With large-volume orders, a greater need for streamlined customer service and more, a call center for small businesses is a great way to ensure your clients not just get the service they deserve, but also so you don’t miss out on potential opportunities.
TeleDirect’s business process outsourcing (BPO) model, including our customizable call center platform, is utilized by small, medium and large companies across the globe. We’ve helped many clients answer one pressing question tied to critical customer service KPIs: “I need a call center for my business. Who do I turn to now?”
Our world-class inbound client communication portal includes everything from order processing expertise to customer service assistance to ensure your call center for small business does everything a full-scale, large business call center does!
How Do I Know If I Need a Call Center for My Business?
If you’re not sure a call center for small business – or any size business – is right for you, ask yourself these questions.
- Are orders becoming too much to keep up with? Look, increased orders are awesome. It’s why you’re in business. But they can quickly overwhelm any business without a call center. When your contact platform offers enhanced order management, like TeleDirect, you have the flexibility to pivot as business priorities shift elsewhere – all without missing a beat!
- Are you worried about data security and other online threats? If so, you’ll need a robust, built-in security system…which is included with TeleDirect’s call center platform. Our global cloud infrastructure is supported by Amazon Web Services and Twilio, among other tech-friendly applications.
- Is outbound demand filling up your inbox? The demand for agile, capable outbound services is a typical “tipping point” when choosing to go with a call center for small business. And issues like customer retention, appointment setting and telesales are always a concern. When multiple problems surface with just one aspect of your customer communication program, it’s time to get a call center for your business.
If you’re not sure if you need a call center, or you need help with outsourced expertise, look no further than TeleDirect. Call us at (800) 776-1081 or fill out our customer contact form and one of our call center consultants will be in touch!
Smitha serves as the CEO and CFO of TeleDirect, a premier 24/7/365 call center recognized among the Top 5 Call Centers by Forbes.com. A licensed CPA since 2007 through the California Board of Accountancy, Smitha brings over 20 years of expertise in business and finance to her leadership role.
As a results-driven executive, Smitha has a proven track record of driving profitability, fostering growth, and enhancing operational efficiency. Her strategic vision has not only improved customer satisfaction but also elevated employee engagement, creating a culture of excellence at TeleDirect. Smitha’s deep expertise in financial analysis and planning empowers her to develop innovative solutions that align the needs of clients, employees, and stakeholders.
Passionate about building lasting relationships and delivering exceptional results, Smitha remains dedicated to leading TeleDirect in setting industry benchmarks for quality and service.
