How a Call Center Benefits Your Business

From effortless business growth to streamlined customer service, an expertly outsourced call center is the ideal tool to boost productivity. While most firms lack the internal resources to effectively implement and manage a customer contact center, today’s business process outsourcing (BPO) solutions – including TeleDirect’s highly flexible, affordable call center platform – provide exceptional performance across a wide variety of industries.

With a powerful contact center in place, businesses can:

• Handle customer contact initiatives. From peak volume to regular day-to-day activities, inbound communication is important – and TeleDirect’s inbound services rank second to none!
• Market products and services. Even as an outsourced contact center takes care of regular communication protocols, an effective outbound solution grows your business with proven, targeted outreach strategies, including lead response management.
• Stay updated with reservations & more. Automated services are great for regular scheduling and reservations, and TeleDirect’s contact center is up to the task!

But don’t take our word for it; we recently conducted extensive interviews with businesses who’ve experienced optimal results with call center services and more. Here are a few of the responses.

For some businesses, like Home Pro Inspections, the right call center simultaneously scales business growth, even while handling multi-channel communication. Wally Conway, President of Home Pro Inspections, enjoys the flexibility of growing his bottom line without additional expenses.

“Shifting to a call center has forced us to be sure that our process is complete, correct and consistent to ensure that the call center can perform at the same level as our in house staff,” said Mr. Conway. “This process has made us better!”

With outsourced call center services, Home Pro Inspections is able to expand at a desired pace without some of the risks that typically accompany steady growth, including unexpected costs and overhead.

Sometimes, it takes an outsourced call center to realize full business potential. That’s certainly the case for AegisFS, a global financial consultation company. AegisFS President Jim Angleton likes the idea of implementing an international strategy for his products and services – and his outsourced call center delivers every time. With consistent growth in the US, European, and Latin American markets, his company is able to meet and exceed projected business expansion.

While some smaller companies frown on the idea of outsourcing call center activities, Mr. Angleton endorses a flexible, robust outsourced call center. “Call centers are worth utilizing and should become a fixed budgeted market and customer support feature,” commented Mr. Angleton. “You are not too small to engage in call centers.”

Keeon Yazdani of CBD’R, an online drug store specializing in CBD products, echoes the growth factor with call centers. “Since we’ve begun working with the call center, we’ve gained an additional 2-3 wholesale customers per day. The key to our success has been keeping the telemarketers motivated by offering commissions for their sales,” said Mr. Yazdani.

While growth is certainly an important element of call center assistance, other businesses focus on direct, professional communication services. Jeff Arnett of Arnett Credentials likes the idea of limiting constant calls and focusing on other pressing needs. “With a call center, you can minimize workplace distractions and get callers speaking with the correct person more efficiently.”

Streamlined customer communication is critical for companies like Arnett Credentials, where employees take on different roles on a daily basis. Thanks to concise communication from inbound and outbound perspectives, the firm is able to handle increasing customer demand without letting a surge of incoming calls distract from exceptional customer service.

In online banking, customer service is everything. That’s why the team at Allegro, LLC uses call centers. “We want to be seen as an organization that dedicates making our services simple & easy to follow – including calling for help. Therefore, we can garner a large and loyal audience since good customer service goes a long way.”

Similarly, the team at Rapid Visa requires timely, supportive customer service. And since Rapid Visa started using call centers, ROI has increased, thanks to flexible support. “Full support 24/7 is not an issue since the rotation shift is readily available addressing our clients’ needs ASAP.”

 

These are just a few testimonials of business leaders who can’t do without call centers. Does your business need help with customer service, growth, and a host of other communication services? Contact TeleDirect today! If you have any questions about our BPO services, call our outsourced call center consultants at (800) 776-1081.