Inbound Call Center
Discover uninterrupted access to our dedicated inbound call agents who specialize in your needs.
Outbound Call Center
TeleDirect supports outbound growth goals across multiple state industries—ideal for the Hoosier State.
A 24/7 U.S. Based Contact Center
Indiana Call Center Services
#1 US based call center solutions for businesses in The Hoosier State of Indiana. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Proven Leader in The American Call Center Outsourcing Industry
TeleDirect reduces operational costs and removes the stress of running internal call center operations on your own. Highly trained inbound call center and outbound experts will help expand your brand’s reach.
Customer Service
With personalized attention to detail, our customer service options are trusted in multiple industries.
Market Research
Take full advantage of your Indiana business opportunities with in-depth customer data.
Tier I Tech Support
Outsourced tech support boosts Indiana business opportunities with managed IT services.
Customer Retention
Address customer concerns and questions in real-time with outsourced options.
Reservation Services
Book for insurance, marketing, education, and other needs with highly trained inbound representatives.
Scheduled Callbacks
Reduce hold times and eliminate missed appointments with simple, customer-focused solutions.
Seamless Customer Interactions
TeleDirect’s agents are ready and waiting to provide your customer with easy, hassle-free communication. We have helped facilitate over 1.6 million reservations and deliver an enhanced customer service experience.Â
Strengthen Customer Loyalty
Our Indiana call centers keep your customers satisfied with strategic retention strategies. Our expert outbound agents help reduce attrition by addressing concerns, resolving issues and building long-term loyalty. A happy customer is a loyal customer, and we’re happy to deliver the TeleDirect experience.Â
Game-Changing Efficiency
Overburdened internal teams can slow down business growth. TeleDirect’s IT and customer service solutions help Indiana businesses maintain efficiency. Our Indiana call center agents will answer the phone so your core teams can focus on more pressing issues.Â
Discover the TeleDirect Difference
With an impressive 98% call quality assurance score and nearly 10,000 calls answered daily, TeleDirect’s Indiana call centers deliver the reliable, high-impact support your business needs. Our solutions are designed to optimize your operations, boost customer retention and drive sustainable growth.
We offer expert services tailored to your needs:
U.S.-based, native English-speaking agents: Professional communication that represents your brand.
Inbound call support: Seamless handling of customer inquiries to enhance satisfaction.
Outbound campaigns: Targeted outreach to expand your customer base and increase revenue.
IT and help desk support: Reliable technical solutions to keep operations running smoothly.
Lead generation: Engage prospects with timely, conversion-focused strategies.
Customer service and retention: Round-the-clock support to ensure loyalty and lasting relationships.
Whether you’re a leader in manufacturing or a pioneer in Indiana’s agriculture sector, TeleDirect is equipped to support your business and Indiana call center solutions. Businesses of all sizes benefit from a TeleDirect partnership. We handle everything from complex inbound inquiries to strategic outbound outreach calls. With our innovative tools and reliable support, our agents make sure every interaction counts.
Contact TeleDirect today to get started!
Indiana Call Center Services by City
Indiana is in the heart of the US midwest, known for its rolling farmlands and agricultural production. The Hoosier State also attracts local business, collegiate sports, and museum visitors.
- Bedford
- Bloomington
- Evansville
- Fort Wayne
- Indianapolis
- Madison
- Richmond
- South Bend
Our Indiana Call Center Service Stats
Our Indiana clients choose us for our track record of success and user-friendly offerings.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Service Level Benchmark
What Indiana Clients Are Saying
Indiana Call Center FAQs
Who is the best call center service provider in Indiana?
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Indiana businesses. We offer flexible and scalable solutions that help you save time and resources.
What are the 3 types of call centers in Indiana ?
Call centers are typically inbound, outbound, or a blended model. At TeleDirect, you’ll have access to all of these services so that you can expand your customer reach and save money.
How many calls can the TeleDirect Indiana call center handle?
TeleDirect’s highly trained agents handle close to 10,000 calls every day. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
What is a good average speed to answer in an Indiana call center?
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
A trusted US based call center to grow your Indiana business.
