Shared Agent Contact Center Solutions
With us, “too busy” doesn’t exist—TeleDirect always has someone available to help your clients.
Phone Ringing Off the Hook?
Your business is booming—but if you can’t respond to all of your leads and customers, you risk losing them. Our shared contact center agents are here to make sure that doesn’t happen. We provide:
- Overflow support. During peak periods, our shared contact center agent team is here to pick up the slack. We join your regular customer support team to make sure every customers’ needs are met, even at your busiest.
- 24/7 availability. Our shared agents are always available, 24/7 a day, 7 days a week, 365 days a year. When you need us, we’re here to deliver superior customer support.
- Streamlined communication. At TeleDirect, we’ve been working in client communication for over two decades. Our agents are trained in the efficient customer service techniques, ensuring that your business is always operating at peak potential.
Shared Contact Center Agent
Shared agents function like temps or floaters within your contact center. While you employ other dedicated agents for your usual customer contact center, shared agents join your crew during peak volume periods.
Your shared agents can assist with the following services:
- Lead qualification
- Customer support and help
- Order processing
- Direct response and media support
- Overflow and after hours
- IT and tech
- Reservations and bookings
We improve your customer experience and brand reputation
Contact us today for a personalized consultation. We'll respond immediately and come up with a gameplan. Together.
Why Use Our Shared Call Center Solutions?
There are several benefits to incorporating shared contact center agents into your business strategy, including:
- Flexibility. With a shared call center service, you give your company room to breathe. When business is booming, you can guarantee expert support from your agents. When a smaller team will do, they’ll attend to other projects. When you need them again, they’ll be ready to jump in.
- Bigger sales. With shared agents, you’ll be able to offer more open availability to your customers—and that means more time for sales and deals!
- More efficient staff. Exhausted employees don’t do their best work, so why do so many companies expect their team members to handle customer service on top of their actual roles? Give your staff a break and let your shared agents take the calls.
- Better reputation. Customers want their voices heard and their calls to be swift and helpful. With shared agent services, you can provide that in droves, leading to a better overall reputation, thanks to feedback options like online reviews.
Your Customers Deserve the Best
At TeleDirect, our shared agents help create happy customers. We promise:
- 24/7 availability
- Prompt service
- Efficient, knowledgeable agents
Will a shared agent understand my branding?
Yes! Though your agents have several projects at once, they only work with a few clients at a time. They will still be trained in all of your business ethos and ready to become an extension of your team whenever you need.