TeleDirect: Your Go-To Outsourced Health Call Center
Telehealth Call Center Services | Efficient Telehealth Customer Service | HIPAA-Compliant Telemedicine Customer Service | And Much More
Looking to elevate your health call center and related physician answering services? The emphasis and importance of customer service – patient service – is greater than ever for the healthcare environment. Whether you need help running a doctor’s office health call center or require precise upgrades to your organization’s telehealth call center services, TeleDirect is here to help.
Our business process outsourcing (BPO) services span the entire healthcare continuum with next-level inbound & outbound call center applications, along with a host of features to simultaneously satisfy patient information demands and grow your healthcare enterprise!
TeleDirect: The Leader in Telemedicine Support & Physicians Answering Services
Your patients demand world-class care and support. Does your health call center also deliver on this promise? For many patients, your telehealth call center is the face of your communication protocols. And that requires accurate, timely information delivered when they need it – 24/7/265.
TeleDirect’s telehealth call center services keep your communication platform off life support and firmly integral with your patient outreach strategy. We’re a leader for rapid, reliable BPO healthcare call center services for the medical sector, along with many other industries.
Our health call center and associated physicians answering services provide:
- Full reservation & appointment services. Stay on track with your doctor appointments with TeleDirect’s appointment setting tool, an essential element of our comprehensive telehealth call center services.
- Complete surveys & feedback resources. Leverage TeleDirect’s robust surveys & feedback system to keep tabs with your patients. They’ll always tell you how you’re doing – but are you always listening? With our BPO feedback, surveys and related applications, it’s easy to self-correct and exceed patient expectations!
- Scheduled callbacks. Keep the lines of communication open at all times with your patients – it’s easy with TeleDirect’s scheduled callback platform. This intuitive tool automatically sorts and prioritizes which patients need called first. Take your telemedicine customer service to the next level with easy scheduled callbacks!
- Event registration. From important conferences to other medical-related happenings, you can optimize event interest – and eventual turnout – with our seminar & event registration application. This feature is an important part of our health call center platform.
But that’s not all – if your health call center data and telehealth call center information isn’t HIPAA compliant, nothing else matters. The security and integrity of your patients’ data – including personal information – is paramount for a well-run telehealth customer service application. All of TeleDirect’s BPO telemedicine support, telemedicine customer service and health call center services meet and exceed HIPAA regulations & requirements, so you’ll enjoy extra peace of mind that comes with a secure, reliable telehealth call center platform!
To learn more about our telemedicine customer service & health call center services, call our telehealth call center experts at (800) 776-1081 or fill out our client contact form. We’ll loop back ASAP with a practical, on-point plan of attack to upgrade your existing telehealth support platform. Thanks for visiting TeleDirect!