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Reservation Services & Solutions
Seminar Edge Reservation Solution Case Study
Learn More About TeleDirect’s Reservation Services
When TeleDirect was selected to help a global consulting firm, with its appointment and reservation management strategy, we were immediately all in. Our Outbound and Inbound RSVP Coordination team utilized our bookings system, Seminar Edge Solution, to develop a specialized, branded platform for our client to seamlessly handle every reservation or booking inquiry and guarantee more attendance at events. Despite the challenges of effectively serving an internationally active brand, our team successfully worked with the client to incorporate Seminar Edge Solution into their operations. Now, our reservation services allow their 200,000 clients across the globe to easily schedule meetings, book seminars and plan appointments at a moment’s notice. Best of all, they can manage everything with confidence and ease.
Challenges
The Client is an internationally renowned consultancy firm with an annual revenue of 3.6 billion, 200,000 clients and dozens of Fortune 500 employers. This incredible presence means clients across a wide range of industries and locations. This scale can be difficult to manage without a proper reservation system and requires the creation of many individual seminar and meeting portals. This system ensured that every reservation was efficiently made and geographically accurate but required constant communication
Our Seminar Edge Solution
Our team collaborated with the client to integrate our Seminar Edge Solution across their entire operation. We are proud to say that our efforts have exceeded expectations! Our consulting client now has a seamless solution to manage bookings and reservations across the entire country. With hard work, we made that possible.Â
Thanks to our customized reservation services, our client can see live scheduling and booking updates in real time, so they are always in the know. Plus, making bookings is much easier for our clients’ clients: Seminar Edge Solution allows them to seamlessly register for seminars or meetings on branded sites. The new system also facilitates accurate attendant registration across the entirety of the United States, regardless of specific location — necessary for any conglomerate
Results
Our TeleDirect team was pleased to receive glowing reviews from the client, who shared that their new system allowed for 59,067 additional reservations to be completed. They also saw growth in nearly all of their industries (five out of six), including an astounding 78% growth increase within their manufacturing sector alone. This successful integration has contributed to the client’s ability to further their reach and expand into new industries in the following year.Â
Working with such a renowned and successful firm was a genuine thrill, and we are proud that our Outbound and Inbound RSVP Coordination team better facilitates meetings and seminars across the country. It is clear to us that our Seminar Edge Solution gives our clients the extra edge they need to succeed across industries and locations!
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