Customer Feedback: Why You Need it and Why it Matters for Your Call Center
Does your call center need to be responsive & customer friendly? Are there certain areas where it could improve?
The answer most of the time is yes. But the better question might be: are you aware of what specific areas your contact center needs to improve?
That’s why customer feedback is so valuable. TeleDirect’s business process outsourced (BPO) call center platform offers high-value customer feedback on a continuous basis, thanks to our surveys & feedback application. Your customers are talking – and an effective customer feedback collection method allows you to listen at all times!
Why is Collecting Feedback from Customers Important?
Once your have customer service feedback, you can work to improve your call center weaknesses – and also bolster its existing strengths! Here are few reasons shy customer service feedback is so valuable:
- Helps improve your products and services. Detailed feedback platforms allow your clients to offer specific customer feedback down to the smallest details – and business success often depends on the little things, particularly in a competitive global marketplace. At the end of the day, customer feedback provides value & results.
- Client feedback shows your customers you care. Why is collecting feedback from customers important? Well, the pure act of asking for client feedback shows empathy, a key indicator of the client – company relationship. If your clients never provide customer feedback, it’s impossible for you to make strides. And they know this – yet another benefit of constant customer feedback.
- Customer service feedback helps retain existing clients. Long-term customers are important for sustaining business and, ultimately, strong growth. Feedback gathered through your inbound and outbound channels ensure lifelong are there for the long haul!
If you weren’t aware why collecting feedback from customers is so important, TeleDirect’s customer service feedback tools can help today. Give our client feedback consultants a call at (800) 776-1081, or complete our customer contact form. Thanks for visiting TeleDirect!
Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.