Effective Call Center Strategies | Customer Service Tips for Call Centers | Call Center Coaching from TeleDirect How do you transform potential into production when it comes to your call center? It takes careful…
Omnichannel Marketing Strategies – How TeleDirect Can Help Today
Outsourced Omnichannel Call Centers | Omnichannel Marketing Strategy & Implementation | Complete Call Center Support for Any Omnichannel Service Remember the days of single channel marketing? It’s hard to believe, but less than a…
Call Center Tips For Your WFH Call Agents
The work from home (WFH) revolution is in full swing. Actually, it’s been in full swing here at TeleDirect, as many of our top-trained call center agents have been working remotely for years. Thanks to…
6 Things To Know Before Hiring A Call Center
So you’re thinking about hiring a call center. Whatever your reasons for doing so — lack of internal expertise, the desire to switch focus on your own products and services, or even as a money…
Part Time Call Center Jobs – Apply at TeleDirect Today!
Want the flexibility of reduced work hours, yet the opportunity to earn a decent paycheck for bills, vacations or whatever else? Consider working at our call center part time! TeleDirect, the leader in business process…
Work From Home Customer Service Rep
Before the COVID-19 pandemic, work from home jobs were regarded as a perk – definitely a nice-to-have, but certainly not an essential part of a professional work arrangement. Today, remote jobs, like work from home…
Call Center Representative Job Description
So you’d like to be a call center rep! One of the fastest-growing work from home jobs, call center reps are the heart of today’s call centers. And unlike yesteryear’s call centers, contemporary call center…
What Makes a Great Call Center Rep
Call center reps are the heart of every well-run contact center. With so much discussion about technology and how it has transformed how call centers operate, the most valuable resource is still – and always…
Inbound vs Outbound Call Centers: Which is Right for Your Business?
Whether you run a small non-profit that needs help with handling calls or part of a large multi-national corporation looking to enhance overall customer communication, the end goal is similar: finding a solution that meets…
Patient Follow-Up Visits: Why Call Centers Make Sense
Healthcare, at the very core, is a continuing relationship between patient and care provider. A key aspect of this relationship – and hence overall wellbeing – involves patient follow up communication. While doctors, nurses, healthcare…
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