Outsourced Omnichannel Call Centers | Omnichannel Marketing Strategy & Implementation | Complete Call Center Support for Any Omnichannel Service
Remember the days of single channel marketing? It’s hard to believe, but less than a generation ago, any business – e-retailer, healthcare organization, industrial manufacturer, you name it – could’ve thrived with just brick and mortar facilities.
The internet changed everything – and especially the concept of omnichannel strategies for marketing, customer outreach, and bottom line optimization. Simply put, an omnichannel marketing strategy is one that takes into account the three main components of any successful sales platform:
- Traditional brick and mortar establishments
- App-based sales options
- Online outlets to purchase products and services
Does your business employ effective omnichannel strategies? If not, contact TeleDirect today. Thanks to our cloud-based, agile, operate-from-anywhere call center platform, we’re the perfect solution to help you plan, implement and optimize ROI for any omnichannel service – or any omnichannel marketing strategy!
Get the Most Out of Your Omnichannel Call Center
For many companies, handling their own call center tasks is tough to accomplish, given all the other pressing day-to-day tasks related to their bottom line. Throw in the ability to manage a call center AND omnichannel strategies, and it’s next to impossible to accomplish without sacrificing time, money or resources elsewhere.
Enter TeleDirect’s business-friendly, turnkey business process outsourced (BPO) omnichannel services. We’ll help your physical store, apps and online presence with robust, always-online tools and resources like:
Top technology. Any omnichannel call center needs the requisite technology to handle increasing orders, high volume calls and more. Our strategy for successful omnichannel strategies? Ensure your call center platform has everything on the backend – including first-rate information technology and reliable infrastructure – to optimize frontend sales and outreach efforts.
Inbound & outbound expertise. We’ve gone from single channel plans to omnichannel strategies – which means your call center requires inbound and outbound services that do much more than simply take calls and reach out to customers. Our omnichannel call center is ideally suited to fit your vision for marketing success. With custom add-ons and a full suite of applications to meet any marketing requirements, we’re ready to help your omnichannel marketing strategy from day one! center TeleDirect. Inbound services are covered, along with extra outbound tasks like telesales, customer retention tactics and more.
World class direct response & media support. All omnichannel strategies need flexible, versatile outreach capability. And that’s exactly what our DR services accomplish. From online ads to TV commercials, promotional newsletters and more, TeleDirect is always in tune with your omnichannel strategies. Any media, any platform, all the time – try TeleDirect for complete omnichannel marketing strategy support today!
Omnichannel Marketing Strategy & So Much More – Discover the TeleDirect Difference!
Lock in your omnichannel strategies today with TeleDirect’s BPO services. Whether your business needs help with direct outreach or extra staffing to support your call center, we’re the only outsourced solution you need.
See why we’re the preferred partner for call centers everywhere. Just fill out our customer contact form or give our omnichannel call center consultants a call at (800) 776-1081. We look forward to assisting with your omnichannel marketing strategy soon!
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.