So which type of call center do you currently have? Or, which kind of call center are you looking to implement in order to improve customer service?
From finding an effective call center strategy to more refined applications like Tier I tech support and telesales & upsells, we’ll point your call center in the right direction.
But first – let’s define the different types of call centers.
The Main Types of Call Centers
It might surprise you to learn that there are four types of call centers – two from a functional standpoint, and two from an operational perspective.
Function-based call centers – what a call center does
- Inbound call center – with this type of call center, customers and clients reach out to call center agents and contact centers for assistance. Inbound call centers assist with everything from order processing to customer service and more.
- Outbound call center – an outbound call center reaches out to existing and potential clients for telesales & upsells, seminar & event registration, lead generation and other marketing-based initiatives.
Operational-based call centers – how call centers are administered
- In-house call centers – all inbound & outbound communication is handled internally. For busy companies, these processes can be burdensome and costly.
- Outsourced call centers – a type of call center that is run by a trusted, proven 3rd party like TeleDirect. Our call center platform forms the core of a complete client communication protocol.
That’s the list of different types of call centers. Whatever your unique requirements demand, TeleDirect’s BPO applications and resources help keep you on top of all of your contact center tasks, and much more. To learn more about our services, call us at (800) 776-1081 or fill out a customer contact form. Thanks for visiting TeleDirect!
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.