Telemedicine is much more than just a healthcare trend. It is an important change to society that has positively impacted the lives of countless patients and healthcare providers. We cannot stress enough the importance of telemedicine— it’s helped curb the spread of Covid, protected vulnerable people, allowed for rural patients to receive better care, and helped many healthcare organizations reduce their overall amount of “red tape.”
Curious about the benefits of telehealth during Covid and beyond? At TeleDirect, we’re experts on medical call centers and why they are so important. If you have any questions, remember to give us a call. We love the phone!
What Were the Benefits of Telehealth During Covid?
The benefits of telehealth during Covid were substantial, especially in the early days when no vaccinations were available. Some of the biggest of these benefits included:
- Wider-reaching healthcare services
- Less opportunity for the virus to spread within communities
- Reduced demand on healthcare resources and PPR during a crucial time
What’s more, the introduction of telehealth helped plenty of healthcare providers better organize their time and resources to help more patients. This was especially true for providers who worked with a dedicated healthcare call center service. In these cases, providers were able to focus solely on providing care for their patients while their call center agents handled communication.
Has the CDC Released Any Telehealth Statistics?
In the fall of 2020, the CDC published a report about the emergence of telehealth in the USA. It states that telehealth saw a rise of 154% by the end of March 2020 compared to the same time the previous year. Most of these telehealth appointments were utilized by adults between the ages of 18-49.
Overall, the report found telehealth to be beneficial during the pandemic, stating, “With expanded access and improved reimbursement policies in place, as well as ongoing acceptability by patients and health care providers, telehealth might continue to serve as an important modality for delivering care during and after the pandemic.”
Will the Use of Telehealth Continue?
While there was a boom in telemedicine during the pandemic, we doubt it’s going anywhere anytime soon. After all, the use of telehealth has proven to be preferred by many and offers benefits to patients and providers alike.
If you want to make use of telehealth for your own practice or hospital, there’s one call center service that rises above the rest. At TeleDirect, we know what healthcare providers need to offer a first-class telemedicine experience to their patients…and we’re ready to deliver. Want to learn more? Get in touch with our team today by ringing (800) 776-1081. We can’t wait to speak with you.
Smitha serves as the CEO and CFO of TeleDirect, a premier 24/7/365 call center recognized among the Top 5 Call Centers by Forbes.com. A licensed CPA since 2007 through the California Board of Accountancy, Smitha brings over 20 years of expertise in business and finance to her leadership role.
As a results-driven executive, Smitha has a proven track record of driving profitability, fostering growth, and enhancing operational efficiency. Her strategic vision has not only improved customer satisfaction but also elevated employee engagement, creating a culture of excellence at TeleDirect. Smitha’s deep expertise in financial analysis and planning empowers her to develop innovative solutions that align the needs of clients, employees, and stakeholders.
Passionate about building lasting relationships and delivering exceptional results, Smitha remains dedicated to leading TeleDirect in setting industry benchmarks for quality and service.
