Up until the COVID-19 pandemic, it was common practice for medical appointments to be held in person. Telehealth visits were rare. Thanks to the convenience a remote visit with your healthcare provider offers, telehealth visits are here to stay and more than just a healthcare trend.
Does the Telemedicine Rise Have Benefits?
While the circumstances that caused the telemedicine rise have been challenging, most healthcare professionals and patients are very grateful for this change. Some of the most pertinent benefits of these healthcare services include:
- More Accessible Services
The popularization of telemedicine has made healthcare more accessible to rural patients or those with physical or mental conditions that restrict travel or in-person contact.
- Improved Physician Communication
Telemedicine enhances not only communication with patients, but it also helps clinicians liaise easier.
- Increased Convenience
From assessments to appointment booking, telemedicine has streamlined processes that allow providers to spend more time doing their actual jobs.
- Less Strain on Medical Resources
During busy hospital/medical times, telemedicine helps keep resources available to patients who require in-person care.
- Endless Service
Telemedicine is available 24/7. Your patients can receive help when they need it.
Put Patients First With Hospital Call Centers
Medical call centers for hospitals are dedicated communication services designed to help healthcare centers so that their patients can receive the best care possible. While every medical call center is different, a good one should offer a variety of important services, like:
- Reservations and bookings
- Scheduled callbacks
- Event registration
- Surveys and feedback forms
- Inquiry Support
Why Choose TeleDirect for Your Medical Call Center?
When it comes to call center services, TeleDirect has everything you need. With us, healthcare providers across the nation can rest assured that their patients are always receiving the attention, communication, and care that they deserve.
With TeleDirect, our highly skilled Medical call center agents are available 24/7 and can handle both patient and physician communication at every level. We securely handle crucial communication services like appointment booking, callbacks, registration, screenings, assessments, and patient feedback, giving your team more room to focus on their jobs.
If you’re ready to lean into the rise of telehealth, we’re here to help you along the way. Get in touch with our team today at (800) 776-1081. We love a good phone call!
Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.