Telehealth Call Center Platform | Telehealth Business Process Outsourcing | Compete Telehealth Call Center Services & More
The current fad in healthcare isn’t such a fad anymore. Telehealth services have become mainstream, thanks to tightened health & safety protocols from the COVID-19 pandemic. According to the US Department of Health & Human Services (HHS), telehealth services increased more than 60-fold during the first year following the outbreak of COVID-19.
One of the few silver linings to emerge from the most recent global health crisis in the growing prevalence of the telehealth business platform.
What exactly is telehealth, and how can your healthcare enterprise use this emerging technology to improve patient outcomes, improve services, and offer world-class healthcare from anywhere in the world?
TeleDirect’s business process outsourcing (BPO) platform, a reliable asset for non-healthcare entities for years, is also a go-to solutions provider for the entire healthcare industry, thanks to our rock-solid, HIPAA-compliant data protocols, reliable customer service, and inbound & outbound services.
Let’s look more closely at what is telehealth, and how telehealth call center services can take your patient care to the next level, whether you’re a small practice or worldwide healthcare provider.
What is Telehealth?
Telehealth services include any healthcare service delivered remotely, as opposed to the traditional patient-in-office scenario. Telehealth call center service can include:
- Live video discussions with doctors and patients
- Remote medical monitoring, including everything from cardiology services to sleep apnea treatments & more
- Secure messages between patients and health care providers
Telehealth business services comprise everything structured around these arrangements, including medical appointment reservations, customer & patient service, and even healthcare product & service promotional activities to give your patients complete healthcare coverage.
The Expanding Telehealth Business – And How to Capitalize on Remote Technology for Your Healthcare Organization
What does the growth of telehealth services and telehealth business opportunities mean for your organization?
Simply put, your patient communication services have to excel at secure, reliable communication – anytime, anywhere.
TeleDirect’s call center platform is built around medical-grade security, so you can meet state & federal HIPAA regulations with ease.
Private practices and hospital networks alike can benefit from TeleDirect’s proven telehealth service offerings. Our turnkey call center solutions work with your healthcare group to create a personalized, totally custom patient experience, even when key personnel aren’t readily available.
What’s more, accountable care organizations (ACOs) have all the required tools and resources to deliver exceptional patient care, thanks to TeleDirect’s robust technology and superior patient service reporting and analytics.
Now that you have a solid understanding of what telehealth is, it’s time to elevate your telehealth services today, fill out our customer contact form, or call our telehealth call center experts at (800) 776-1081. Let TeleDirect help ensure your patients receive the best telehealth call center services – contact us today!
Smitha serves as the CEO and CFO of TeleDirect, a premier 24/7/365 call center recognized among the Top 5 Call Centers by Forbes.com. A licensed CPA since 2007 through the California Board of Accountancy, Smitha brings over 20 years of expertise in business and finance to her leadership role.
As a results-driven executive, Smitha has a proven track record of driving profitability, fostering growth, and enhancing operational efficiency. Her strategic vision has not only improved customer satisfaction but also elevated employee engagement, creating a culture of excellence at TeleDirect. Smitha’s deep expertise in financial analysis and planning empowers her to develop innovative solutions that align the needs of clients, employees, and stakeholders.
Passionate about building lasting relationships and delivering exceptional results, Smitha remains dedicated to leading TeleDirect in setting industry benchmarks for quality and service.
