It’s hard to believe, but 2020 will soon be history. And for most people, the current year can’t become the past soon enough.
Since 2020 brought so many unprecedented challenges, year-end planning and projections for 2021 might not be on your radar – but they should be! There is no guarantee the next year will be much better than this one, so it helps to align your business goals with an actionable, practical plan.
For some companies, planning for 2021 has some contemporary considerations – a suddenly dominant work from home environment – along with some things that never really fade away, including strong customer service goals.
TeleDirect, the leader in business process outsourcing (BPO) services, including our flexible & affordable call center platform, has customized solutions to help you get ready for 2021, regardless of your particular business sector or industry.
How can your company prepare for a successful new year?
- Upgrade or establish a call center. With a professional contact center, including capable inbound & outbound services, will help your business retain existing clients and capture new ones! If you need immediate assistance with call center upgrades, or you’d like to build one from the ground up, TeleDirect will show you how – click here to get started!
- Bolster remote capability to handle work from home protocols. 2020, among other things, was known as the Work From Home year. Health concerns forced most companies to adopt remote capacity, with mixed results. 2021 promises more of the same. To stay on track without missing a beat, TeleDirect has a host of customer service tools, including professional agents, help desk services and Tier I tech support to help your WFH configuration excel.
- Embrace flexibility. The business world is always unpredictable, and 2020 reinforced that truth. Your business model requires flexibility to navigate the always-in-flux economic landscape – and that means your call center should also be as flexible as possible. Aside from standard call center activities, TeleDirect has telesales & upsells expertise, surveys & feedback, and other helpful tools to offer much-needed versatility into 2021, and beyond!
Ready to see how TeleDirect can help into 2021? Fill out our customer contact form, or call our BPO experts at (800) 776-1081. Start planning today for the New Year with TeleDirect’s exceptional outsourcing services!
Smitha serves as the CEO and CFO of TeleDirect, a premier 24/7/365 call center recognized among the Top 5 Call Centers by Forbes.com. A licensed CPA since 2007 through the California Board of Accountancy, Smitha brings over 20 years of expertise in business and finance to her leadership role.
As a results-driven executive, Smitha has a proven track record of driving profitability, fostering growth, and enhancing operational efficiency. Her strategic vision has not only improved customer satisfaction but also elevated employee engagement, creating a culture of excellence at TeleDirect. Smitha’s deep expertise in financial analysis and planning empowers her to develop innovative solutions that align the needs of clients, employees, and stakeholders.
Passionate about building lasting relationships and delivering exceptional results, Smitha remains dedicated to leading TeleDirect in setting industry benchmarks for quality and service.
