Charleston Call Center Services
High quality, US-based call center agents serving Charleston businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Unlock Success: Charleston's Call Center Solution
We can help. Our US-based call centers provide inbound and outbound call center services throughout the United States. We also offer a full suite of call center outsourcing solutions to Charleston businesses and throughout the state of South Carolina.
Inbound Call Center
Our professional inbound call center specialists focus on results-driven performance.
Outbound Call Center
Comprehensive outbound services cater to any business need, across multiple industries.
Customer Service & Support
Access an IT support structure that’s built with secure infrastructure and attention to detail.
Market Research
Leverage your Charleston business opportunities with in-depth customer data and feedback based on real-time insights.
Direct Response & Media Support
Finetune your printed marketing and online advertising using brand-focused communication.
Customer Retention
Create a competitive edge with personalized responses, aggressive outbound strategies, and a singular focus.
Reservation Services
Let us handle seamless enrollment for your Charleston seminars, conferences, and even open enrollment.
Lead Generation
Capitalize on new and upcoming business opportunities by connecting with leads at the right moments.
Serving Charleston, SC with Exceptional Call Center Service
Captivate Callers and Leads
If you’re running Charleston ads or commercials but don’t have support outside of traditional business hours, you’re missing out on unique opportunities. 24/7 services let you process orders and sales instantly.
Leave Business Worries Behind
Nervous to outsource your Charleston call center needs? Don’t be! Reps undergo rigorous selection and training so that we can represent your brand and bring your vision to life.
Improve Call Performance
Expand your Charleston customer base with personalized attention and outbound delivery methods. TeleDirect helps you increase retention and eliminate attrition due to lack of resources.
Charleston: Where Business Meets Opportunity
Charleston, often hailed as the “Holy City,” is a thriving hub of history, commerce, and opportunity. Just as this diverse and dynamic city experiences growth, businesses in Charleston aim for excellence in their respective fields. At TeleDirect, we understand the fast-paced and competitive nature of Charleston’s business landscape. That’s why we’re dedicated to providing top-notch call center services to support your business’s growth and success. Our mission is to help Charleston-based businesses reach new heights by providing unparalleled customer service, ensuring that you can focus on what you do best while we handle your customer interactions seamlessly.
Our Charleston Call Center Service Stats
Charleston clients choose TeleDirect for branded outbound skill and personalized customer service options.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Charleston Call Center FAQs
Who is the best call center service provider in Charleston?
With 24/7 inbound and outbound options, TeleDirect is the ideal call center solution for Charleston companies. We strive to help your business save resources and achieve growth at scale.
What are the 3 types of call centers in Charleston?
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Charleston-based company and has multiple services to help you achieve new goals.
How many calls can TeleDirect Charleston call centers handle?
TeleDirect’s highly trained agents handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.
What is a good average speed to answer in a Charleston call center?
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
What is the average number of calls per day at the Charleston call center?
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.
