San Diego Call Center Services
High quality, US-based call center agents serving San Diego businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Unlock Success: San Diego's Call Center Solution
We can help. Our US-based call centers provide inbound and outbound call center services throughout the United States. We also offer a full suite of call center outsourcing solutions to San Diego businesses and throughout the state of California.
Inbound Call Center
Highly trained inbound call center agents offer top-notch customer service interactions.
Outbound Call Center
Operate your outbound business campaigns with ease thanks to our results-driven agents.
Direct Response & Media Support
Simplifying your marketing spend and advertising channels using brand-focused communication.
Market Research
Collect rich market data and customer profiles from agents who specialize in direct info-sourcing.
Customer Service
Agile and scalable customer support provides reliable experience and industry knowledge.
Customer Retention
Reduce customer attrition with dedicated resources to address every concern or question.
Reservation Services
Expert reps can help you streamline tourism, seminars, conferences, and open enrollment.
Lead Generation
Capitalize on the perfect timing in order to attract prospects and convert new opportunities.
Serving San Diego, CA with Exceptional Call Center Service
Streamline Your Media Touchpoints
If your DRTV and San Diego marketing campaigns need a citywide boost, let us help you increase your ROI with call center agents connected at every customer touchpoint.
Boost Multi-Channel Communication
Are new prospects falling through the cracks? Increase success of your San Diego business by outsourcing inbound pipeline management with timely, in-depth lead qualification services.
Personalize Client Answers and Requests
Go the extra mile to keep your San Diego customers happy. Targeted retention solutions help you deliver customizable messages to address customer concerns 24/7—no matter how busy you are.
San Diego: Where Business Meets Opportunity
San Diego, often hailed as the “America’s Finest City” is a thriving center for business, tourism, and relaxation. Just as this diverse and dynamic city offers the best of California living, businesses in San Diego aim for excellence in their respective fields. At TeleDirect, we understand the fast-paced and competitive nature of San Diego’s business landscape. That’s why we’re dedicated to providing top-notch call center services to support your business’s growth and success. Our mission is to help San Diego-based businesses reach new heights by providing unparalleled customer service, ensuring that you can focus on what you do best while we handle your customer interactions seamlessly.
Our San Diego Call Center Service Stats
San Diego clients choose TeleDirect because of highly trained reps and range of inbound and outbound services.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
San Diego Call Center FAQs
Who is the best call center service provider in San Diego?
TeleDirect is a U.S. based call center for clients in San Diego, California. With 24/7 inbound and outbound options, we’re the best choice to help your business save resources and achieve growth.
What are the 3 types of call centers in San Diego?
Call centers are typically inbound, outbound, or blended. TeleDirect is an extension of your local company and has multiple services to help you achieve new goals.
How many calls can a TeleDirect San Diego call center handle?
TeleDirect’s skilled agents can handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.
What is a good average speed to answer in the San Diego call center?
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
What is the average number of calls per day at the San Diego call center?
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.
What San Diego Clients Are Saying
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.