Phoenix Call Center Services
TeleDirect runs the best call centers in Phoenix—don’t fall behind!
In the dark about call centers in Phoenix?
Phoenix businesses need stellar customer communication and support to succeed in today’s competitive market. Too many companies make the error of trying to do this all themselves. We’re here to tell you a little secret: outsourcing your Phoenix call center will save your team time and energy while increasing your overall bottom line.
Live Inbound Coverage
When your customers call, we’re here to answer their queries.
Outgoing Calls
Our outbound agents will contact your customers whenever necessary.
24/7 Service
For us, it’s always business hours.
Reservations and Bookings
Organize appointments and reservations, no problem.
Industry Specialization
From healthcare to education, our agents are prepared and informed.
Customer Feedback Surveys
Fill in your customer service gaps by going to the source.
Lead Response Management
We’ll help qualify and convert leads to loyal customers.
Customized Scripting
Address customer concerns and questions in real-time with outsourced service options.
Serving Phoenix, AZ with Exceptional Call Center Service
Lead Response Management
At TeleDirect, we provide plenty of ways to improve your profit streams. Our lead response management solutions utilize your call center’s existing client communication to qualify and designate potential customers.
24/7 Answering Service
Phoenix, AZ, is a happening place—and you’ll need a customer service system to keep up. That’s where our 24/7 inbound agents come in; they’re here to support every caller, even during nights and weekends.
Outbound Calling
Communication is a two-way street. With our outbound BPO solutions, you’ll have everything you need to keep your outbound strategy on point. When outreach is required for your Phoenix account, our agents will take care of every detail.
Our Phoenix Call Center Service Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Phoenix Call Center FAQs
What is a Phoenix call center?
Your key to better business. At TeleDirect, we help Phoenix businesses streamline their customer communication strategy to improve their overall bottom line. We work as an extension of your team—learn about us!
What are the 3 types of call centers in Phoenix?
Inbound, outbound and hybrid. Depending on your needs, we can provide live agents to take calls, reach out to clients/leads or provide a combination of services.
How many calls can the TeleDirect Phoenix call center handle?
Infinite. At TeleDirect, our services are entirely scalable. We provide the exact level of support that your current demand requires. If that changes, so will our strategy. We work with you.
What is a good average speed to answer in a Phoenix call center?
20-28 seconds. Ideally, your customers should reach an agent before the 30-second mark. At TeleDirect, that’s no problem—we have the coverage to ensure nobody needs to wait for long.
What is the average number of daily calls at a Phoenix call center?
That depends. Your average call volume will be determined by factors unique to your business, like industry, company size and overall demand. If you’re curious about how a call center will work with your brands’ scale and needs, contact us for more information.
