In the dark about call centers in Phoenix?
Phoenix businesses need stellar customer communication and support to succeed in today’s competitive market. Too many companies make the error of trying to do this all themselves. We’re here to tell you a little secret: outsourcing your Phoenix call center will save your team time and energy while increasing your overall bottom line.
Serving Phoenix, AZ with Exceptional Call Center Service
24/7 Answering Service
Phoenix, AZ, is a happening place—and you’ll need a customer service system to keep up. That’s where our 24/7 inbound agents come in; they’re here to support every caller, even during nights and weekends.
Our Phoenix Call Center Service Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Phoenix Call Center FAQs
Your key to better business. At TeleDirect, we help Phoenix businesses streamline their customer communication strategy to improve their overall bottom line. We work as an extension of your team—learn about us!
Inbound, outbound and hybrid. Depending on your needs, we can provide live agents to take calls, reach out to clients/leads or provide a combination of services.
Infinite. At TeleDirect, our services are entirely scalable. We provide the exact level of support that your current demand requires. If that changes, so will our strategy. We work with you.
20-28 seconds. Ideally, your customers should reach an agent before the 30-second mark. At TeleDirect, that’s no problem—we have the coverage to ensure nobody needs to wait for long.
That depends. Your average call volume will be determined by factors unique to your business, like industry, company size and overall demand. If you’re curious about how a call center will work with your brands’ scale and needs, contact us for more information.