Order Processing

Reliable Inbound Order Processing Services

Some people browse. Others buy. We’re here for both.

TeleDirect’s inbound order-taking services are built for companies that don’t want to miss a single sale, day or night, phone or web, planned or impulse. We help capture orders when interest is at its peak, giving your team the breathing room to focus on fulfillment, product development, and long-term growth. Whether it’s high-volume e-commerce or complex multi-step transactions, our agents support every order with precision, professionalism, and a human touch.

The TeleDirect Advantage

There’s no shortage of call centers that promise great service, but not all of them are built to handle the complexity and urgency of order taking. At TeleDirect, we’ve spent decades refining our inbound order processing services to do more than just answer calls. Whether you're launching a new product, running a flash sale, or just trying to keep up with everyday volume, our team is already trained to meet you where you are. We don’t make you adapt to our system; we design ours around yours.

Here’s what sets us apart:

• Inbound Sales Support: We handle product inquiries, upsell opportunities, and purchase requests with speed and clarity that turn interests into confirmed orders without missing a beat.
• Account Management: From updating payment methods to adjusting shipping details, our agents maintain accurate account records so your customers always stay on track.
• Customer Care: Not every issue is about an order. We take the time to understand what each customer needs and offer real solutions without passing the buck.
• Order Tracking: We can provide customers with real-time updates and shipping statuses. This helps reduce support tickets and gives customers the transparency they expect from your business.
• First-Class Data Security: We don’t compromise on protection. Our PCI-DSS and ISO 27001 certifications ensure every transaction and customer record is handled securely.
• Billing and Refunds: Mistakes happen. When they do, our agents are trained to handle billing corrections and refund requests quickly and within your policies.
• Escalation Handling: Not every call is routine. We identify high-priority cases and get them to the right person fast, so nothing gets stuck in the queue.
• Online Order Assistance: If a customer’s cart stalls at checkout, we’re there to guide them through the finish line, reducing abandonment and recovering lost sales.
• 24/7 Coverage: Our teams don’t clock out. We provide around-the-clock support so your business stays responsive, no matter the time zone or traffic spike.
• Callbacks and Follow-Ups: We close the loop; missed calls are returned, open issues are resolved, and customers don’t have to chase answers.

This isn’t a plug-and-play setup; it’s a working partnership. Our approach gives businesses the confidence to hand over one of their most critical processes without losing visibility or control. With TeleDirect, you gain a team that’s always aligned, always prepared, and always a step ahead of the curve.

Want to see how we support specific industries? Check out our services for insurance, healthcare, and financial services.

Built-In Security, Baked-In Trust

Order processing means handling sensitive data. That’s why security isn’t a side note—it’s part of the core process. TeleDirect has been a certified PCI-DSS, SAQ D-Service Provider since 2007. We follow strict protocols verified by Trustwave, and our ISO 27001 certification speaks to how seriously we take data protection. Clients count on us to process payments, handle cardholder information, and communicate with customers confidently. With the right safeguards in place from the start, trust becomes second nature.

Expertise That Feels Like In-House Support

E-commerce customers don’t call just to place an order. They call with questions, shipping concerns, coupon codes that won’t apply, or duplicate clicks they didn’t mean to make. Our agents know how to listen to the real problem behind the initial request and solve it on the first call.

With years of order processing services under our belt, we don’t just work your script. We learn your products, systems, tone, and goals so our conversations sound like they came straight from your internal team. It’s customer service without the steep ramp-up. We plug in fast and perform like we’ve been there all along.

24/7 Coverage for a 24/7 Economy

Customers don’t wait for business hours to start shopping, and neither do we.

From midnight shoppers to last-minute gift buyers, we make sure someone is always available to take the order. Our team works around the clock, turning web traffic into revenue with real-time responses. Whether your biggest sales hit during business hours or in the middle of the night, we’re ready.

Think TeleDirect is right for you? So do we! Contact us today.

Frequent Asked Questions:

It’s our busy season, and we’re slammed with orders. Can TeleDirect really help? 

Absolutely. Our order-taking services scale with you. We can ramp up coverage during peak demand and adjust back down when things stabilize. 

Can’t my sales team deal with processing orders? 

They can, but is that really the best use of their time? Let your sales team focus on selling. We’ll take care of processing, accurately, securely, and with full visibility. 

Will an order-taking call center properly represent my brand? 

We think so, and we’ll prove it. Our onboarding includes script development, tone calibration, and hands-on training so your customers feel like they’re speaking to you. 

We’ve gone global. How can my e-commerce company keep up? 

With 24/7 availability, multiple channels, and multilingual support options, we can serve customers across time zones without missing a beat. 

Can TeleDirect keep my clients’ information safe? 

Yes. We’re PCI-DSS and ISO 27001 certified. We follow strict protocols to keep data secure, private, and compliant.