Order Processing
Our exceptional customer service provides regular customized reporting and multi-channel communication, so processing orders is streamlined and cost-effective.
Safeguard Your Reputation
Reputation is everything—and customer experience is what makes it. If customers experience snags with their order processing, they’ll remember it. Rather than experience bad press and decreased business, optimize your customers’ experience by outsourcing inbound order-taking services. Our agents will take care of every detail, so you don’t have to worry.
PCI Compliance
We have been a certified PCI-DSS, SAQ D-Service Provider since 2007, as verified by Trustwave, an independent, industry-leading managed security service for credit card processing. With our strict and secure protocols regarding online and e-commerce transactions as well as information security safeguards, as demonstrated through our ISO 27001 certification, client and customer information is always safe with us.
E-commerce Expertise
As a transparent extension of your business, our Order Processing Agents will increase and improve customer satisfaction through our knowledge, professionalism and expertise. With e-commerce inquiries requiring active listening skills and the ability to assess customer challenges immediately, your customers will immediately appreciate the proactive and helpful assistance provided to achieve prompt resolution.
24/7 Communication
Sales is not a 9 to 5 business, so expect the same from your call center partner. Maximize your sales conversions at any time of the day from all online orders and e-commerce shopping trends. Our Order Processing services immediately capture website prospects while they are shopping online. Increase your return on investment with TeleDirect, a proven profit-center partner, not a cost-center vendor.
Reliable Inbound Order Processing Services
Some people browse. Others buy. We’re here for both.
TeleDirect’s inbound order-taking services are built for companies that don’t want to miss a single sale, day or night, phone or web, planned or impulse. We help capture orders when interest is at its peak, giving your team the breathing room to focus on fulfillment, product development, and long-term growth. Whether it’s high-volume e-commerce or complex multi-step transactions, our agents support every order with precision, professionalism, and a human touch.
The TeleDirect Advantage
There’s no shortage of call centers that promise great service, but not all of them are built to handle the complexity and urgency of order taking. At TeleDirect, we’ve spent decades refining our inbound order processing services to do more than just answer calls. Whether you're launching a new product, running a flash sale, or just trying to keep up with everyday volume, our team is already trained to meet you where you are. We don’t make you adapt to our system; we design ours around yours.
Here’s what sets us apart:
- Inbound Sales Support: We handle product inquiries, upsell opportunities, and purchase requests with speed and clarity that turn interests into confirmed orders without missing a beat.
- Account Management: From updating payment methods to adjusting shipping details, our agents maintain accurate account records so your customers always stay on track.
- Customer Care: Not every issue is about an order. We take the time to understand what each customer needs and offer real solutions without passing the buck.
- Order Tracking: We can provide customers with real-time updates and shipping statuses. This helps reduce support tickets and gives customers the transparency they expect from your business.
- First-Class Data Security: We don’t compromise on protection. Our PCI-DSS and ISO 27001 certifications ensure every transaction and customer record is handled securely.
- Billing and Refunds: Mistakes happen. When they do, our agents are trained to handle billing corrections and refund requests quickly and within your policies.
- Escalation Handling: Not every call is routine. We identify high-priority cases and get them to the right person fast, so nothing gets stuck in the queue.
- Online Order Assistance: If a customer’s cart stalls at checkout, we’re there to guide them through the finish line, reducing abandonment and recovering lost sales.
- 24/7 Coverage: Our teams don’t clock out. We provide around-the-clock support so your business stays responsive, no matter the time zone or traffic spike.
- Callbacks and Follow-Ups: We close the loop; missed calls are returned, open issues are resolved, and customers don’t have to chase answers.
This isn’t a plug-and-play setup; it’s a working partnership. Our approach gives businesses the confidence to hand over one of their most critical processes without losing visibility or control. With TeleDirect, you gain a team that’s always aligned, always prepared, and always a step ahead of the curve.
Want to see how we support specific industries? Check out our services for insurance, healthcare, and financial services.
Built-In Security, Baked-In Trust
Order processing means handling sensitive data. That’s why security isn’t a side note—it’s part of the core process. TeleDirect has been a certified PCI-DSS, SAQ D-Service Provider since 2007. We follow strict protocols verified by Trustwave, and our ISO 27001 certification speaks to how seriously we take data protection. Clients count on us to process payments, handle cardholder information, and communicate with customers confidently. With the right safeguards in place from the start, trust becomes second nature.
Expertise That Feels Like In-House Support
E-commerce customers don’t call just to place an order. They call with questions, shipping concerns, coupon codes that won’t apply, or duplicate clicks they didn’t mean to make. Our agents know how to listen to the real problem behind the initial request and solve it on the first call.
With years of order processing services under our belt, we don’t just work your script. We learn your products, systems, tone, and goals so our conversations sound like they came straight from your internal team. It’s customer service without the steep ramp-up. We plug in fast and perform like we’ve been there all along.
24/7 Coverage for a 24/7 Economy
Customers don’t wait for business hours to start shopping, and neither do we.
From midnight shoppers to last-minute gift buyers, we make sure someone is always available to take the order. Our team works around the clock, turning web traffic into revenue with real-time responses. Whether your biggest sales hit during business hours or in the middle of the night, we’re ready.
Think TeleDirect is right for you? So do we! Contact us today.
Frequent Asked Questions:
It’s our busy season, and we’re slammed with orders. Can TeleDirect really help?
Absolutely. Our order-taking services scale with you. We can ramp up coverage during peak demand and adjust back down when things stabilize.
Can’t my sales team deal with processing orders?
They can, but is that really the best use of their time? Let your sales team focus on selling. We’ll take care of processing, accurately, securely, and with full visibility.
Will an order-taking call center properly represent my brand?
We think so, and we’ll prove it. Our onboarding includes script development, tone calibration, and hands-on training so your customers feel like they’re speaking to you.
We’ve gone global. How can my e-commerce company keep up?
With 24/7 availability, multiple channels, and multilingual support options, we can serve customers across time zones without missing a beat.
Can TeleDirect keep my clients’ information safe?
Yes. We’re PCI-DSS and ISO 27001 certified. We follow strict protocols to keep data secure, private, and compliant.
Order Processing Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Predicted growth in e-commerce by 2025
Average online purchases made yearly per person
Current amount of digital marketplaces and stores
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Our Order Processing Services Clients Are Saying
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
We have worked with TeleDirect for over 12 years and have had wonderful interactions with them; from their customer service reps, to billing, to the agents we call from time to time for test calls and script verification!
Amazing group to work with for your call center needs!
Teledirect was a great help during COVID, and until today. Our rep is always helping us with adopting to our schedules. We are now much more efficient than when we had a full-time receptionist. As a business owner, I saved countless hours and money. And best of all we never lose a message.
Have been working with TeleDirect for over a month now, and super impressed with the quality and professionalism of their agents. We’ve gotten great feedback from our customers, and feel very lucky to have found this team!
Excellent customer service. The team is very attentive, prompt, pleasant and most of all professional.
We have used TeleDirect for ten years now and are very pleased with them. Anytime we have had an issue or wanted to change something they are always accommodating.
TeleDirect has been a valued partner of ours for several years, and we have thoroughly enjoyed working with them as part of our extended team. The staff is knowledgeable, helpful, and agile. They have managed to seamlessly blend into our operations, and implement changes quickly as market conditions dictate. I would not hesitate to recommend this company.
Kat Keys with TeleDirect Client services provides us with excellent service! Kat has always been available to answer any and all our questions promptly as well as thoroughly. Very grateful to have someone like Kat to help us with all our needs. 5 stars!
Kat is so helpful! I highly recommend this service.
Teledirect has been crucial in handling seminar reservations for us. With them, we can focus on doing other things to keep our business running and our patients healthy!
Thank you Teledirect for the outstanding service. Our practice has been using this call center to handle incoming phone calls for the past 2 years and could not be happier with them. The team does an outstanding job handling incoming calls, screening callers and taking messages, which permits our minimal staff to devote so much more time to taking care of our patients. The team is always very responsive and reliable. We can’t recommend them highly enough.
I have had the pleasure of working with Teledirect now for a couple of years. They have provided our company with the peace of mind by knowing our clients are taken care of. They provide excellent service to our clients and have been able to handle all the different business needs we have. They have multiple tools to help your business succeed. They always respond promptly to communications, and work to solve any issues. I can’t imagine working with anyone else.
Teledirect is a great call answering service. It is a nice wholesome call center providing great service. We love their reservation platform. Our event registration process has been very organized using their service for guest registration. Thank you to the Teledirect folks. We appreciate it. Over the years, this is one vendor relationship which I have trusted and cherished.
I am a first timer when it comes to outsourcing. I signed up for their service about 6 months ago. I have used this call center for different campaigns and very pleased so far. We are a plumbing company where reliable professional support 24/7 is a must. Partnering with Teledirect has helped us to have happy customers. Billing is simple to the second. Transparent online portal with real time data. Thank you Teledirect.
We have been using TeleDirect as an off-hour call center to field service calls for our software company, to ask a few triage questions, and then contact our development team to engage with any issues. We have tested the service several times successfully, and have had flawless execution of the process we set up when actual customer calls have come in.
My CSR is responsive and informative. Their dashboard makes it easy to requisition phone numbers without any help from anyone else. Campaign creation is a piece of cake.
TeleDirect has done an admirable job for us ensuring connection with our clients. Colleen Sullivan is a most accommodating and efficient account manager. There will always be fine tuning of any product and she continues to make that process easy and effective.
After being a client of and working with TeleDirect services for about 15 years, TeleDirect’s commitment and ability to evolve with and respond to the challenges of supporting direct mail marketing is clearly impressive. The business really is all about people; caring for clients and their potential customers, caring for your own employees, which is delivered by this company.
Our account Rep Kat always responds quickly and efficiently to help with any questions or issue.
Order Processing Services FAQs
It’s our busy season, and we’re slammed with orders. Can TeleDirect really help?
Absolutely. At TeleDirect, we provide scalable inbound order taking services that work as an extension of your business. We can offer more team members to support you when you’re busy. When things slow down, we can roll back support accordingly.
Can’t my sales team deal with processing orders?
Sure, but at your own risk. You hired your team for specific skills and responsibilities. It may sound like a cost-saver, but doubling up their duties will only lead to unhappy staff and less efficient work. That ends up damaging your bottom line, not helping it. An order-taking call center will fix the problem.
Will an order-taking call center properly represent my brand?
TeleDirect certainly will. We can’t speak for other order-taking services, but when your customers call a TeleDirect support center to make an order, they will receive the same branding and care that your internal team provides. We work with customized scripts and study your business values to ensure this.
We’ve gone global! How can my e-commerce company keep up?
24/7 coverage and multilingual staff. TeleDirect may operate in the United States, but we serve the entire world. In addition, we offer 24/7 multilingual live agent coverage. That allows folks in all time zones to contact your team and receive help in their native language. It makes a world of difference!
Can TeleDirect keep my clients’ information safe?
We sure can. At TeleDirect, we take security seriously. That’s why our order-taking services include a PCI-compliant security system, strict staff protocols and every safeguard necessary to protect your customers.
